- State of Colorado (Denver, CO)
- …examples. 07 As the expert for our Learning Management System (LMS) and a primary customer support agent , you will encounter complex issues you haven't seen ... platform. AND Experience Only: + 2 years in a Technical Support role, 1 year in Backend...+ Expert LMS system knowledge, especially in Cornerstone + Customer Service + Effective Communication - written and verbal… more
- Rubrik (Palo Alto, CA)
- …**Internal Employee Training:** Onboarding, ongoing upskilling, and advanced certifications for Sales, Support , and technical roles. + ** Customer Training:** ... programs align with company goals for product adoption, revenue growth, and customer satisfaction. + **Team Leadership:** Lead, mentor, and develop a high-performing… more
- GE HealthCare (FL)
- …healthier world. **Job Description** **Essential Responsibilities:** * Key linkage between Region technical performance and USCAN Technical Support . * ... to proactive, system-generated alerts. * Provide feedback on remote technical support to customers. * Drive dependence...regular on-site, face-to face engagement with Market Teams to support installations and customer escalations (CSOs) as… more
- Sallie Mae (Indianapolis, IN)
- …best practices for chat-based collections, ensuring both efficiency and high-quality customer service. + Leverage technical capabilities to configure, monitor, ... and collection outcomes for senior leadership. + Handle escalated interactions, using technical tools to support efficient resolution and documentation. + Stay… more
- Zscaler (San Jose, CA)
- …on customer -facing applications and solutions, such as the Customer Support Portal where an AI agent answers questions, triages needs, and creates ... + You are a high-trust collaborator. You are adept at gathering input from technical experts (Engineers) and business leaders (Sales, Support ) to build consensus… more
- Northrop Grumman (Los Angeles, CA)
- …management, Chief engineers, and IPT leads to ensure the fulfillment of technical program deliverables. This position will be customer -facing, requiring ... essential functional expertise too: + Act as a primary technical point of contact for the customer ...scope. + Coordinate with the Engineering IPT, Data Transfer Agent (DTA), and Security personnel in the release of… more
- Nestle (New York, NY)
- …requirements, and market delivery strategies + Support the establishment of a technical support structure for effective product launches + Manage the EDER ... and third-party service providers + Manage and resolve service provider and agent complaints regarding equipment and technical services, ensuring corrective… more
- Microsoft Corporation (Redmond, WA)
- …Copilot. This role offers the opportunity to work on critical backend services that support millions of users daily, while also shaping the future of hybrid work ... organizational time/location data into the M365 graph to power Copilot and agent -based assistance. + Collaborate with product managers, designers, and partner teams… more
- Mastercard (Harrison, NY)
- …we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, ... of our Graph database and Reinforcement Learning capabilities in a multi- agent simulation platform. Responsibilities: Leadership & Strategy * Define and execute… more
- Google (Sunnyvale, CA)
- …that achieve very meaningful results in the real world. Some examples include the customer agent built for large call center environments, to fast food ordering ... or PhD in Engineering, Computer Science, or a related technical field. + 8 years of experience with data...handled by our Food AI agent . The team is transforming how enterprises connect with… more