- BlackRock (New York, NY)
- …ticket data analysis of trends and engage with Digital Experience, Engineering and Technical Support teams to proactively address issues wherever possible prior ... automation and AI-enabled support ** : become the product owner of an AI Support Agent chatbot and closely partner with the development team to drive the… more
- Expeditors (Honolulu, HI)
- …leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company ... systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than… more
- Concentrix (Montpelier, VT)
- …outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine ... online channels. This role is responsible for delivering exceptional customer service and/or technical support ...policies while meeting performance goals. + Respond to inbound customer and agent inquiries related to policy… more
- Cayuse Holdings (Oklahoma City, OK)
- …and websites, troubleshooting application functionality and integrations). + Provide aid and technical support for the resolution of problems, incidents, issues, ... $15.00-$16.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions within service...to five (5) years of experience in computer systems, customer support or IT support .… more
- Concentrix (Frankfort, KY)
- …outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine ... knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Insurance Agent (Licensed Personal… more
- Oracle (Nashville, TN)
- …training and professional development in fields such as information technology, technical /systems consulting, technical support , facilities, finance, human ... marketing, sales or developmental training in sales or for customer support (as available). US Veteran transitioning...+ Conduct data exploration and create sample datasets for agent testing. **Solution Engineering & Demo Support **… more
- Public Storage (Plano, TX)
- …(caching, load balancing, rate limiting) + Document technical requirements for customer experience and agent productivity enhancements + ** Technical ... **Job Description** We are seeking a seasoned Sr. Manager of Contact Center Technical Solutions to support the strategic roadmap and hands-on implementation of… more
- ServiceNow, Inc. (Palm Beach, FL)
- …The Principal Technical Consultant, Integrations Specialist is the functional and technical expert of a customer engagement team - consulting with customers ... and improving current instance configuration and setup to ensure proper design to support future of customer . + Identifying, debugging, and advising on system… more
- The Joint Commission (Oak Brook, IL)
- **Overview** **GENERAL SUMMARY:** As part of the JCR customer technical support team, this position will provide senior level technical support for ... including but not limited to, creating customer support cases, logging issues with product lines, technical...like Skype, MS Teams, etc. Experience working with live agent chat a plus. 1. Solid interpersonal skills, working… more
- Amazon (Seattle, WA)
- …capacity planning, and agent scheduling product portfolio. Amazon Connect forecasting and agent scheduling handles all aspects of customer service agent ... and delivery, and user validation and measurement - Experience in external enterprise customer -facing role as a technical lead, with strong oral and written… more