- Google (Atlanta, GA)
- …product management, business operations, or strategy & operations within a global customer support or contact center environment. + Experience in Real ... transformative support systems initiatives across the entire customer support journey. This role sits at...you will act as the essential bridge between our support operations and the technical teams that… more
- CACI International (Las Cruces, NM)
- …prioritize incidents. - Support in times of high call volume, first-level technical support in a 24x7 world-class service center, responding to inbound ... complex or critical issues to Tier 2 or appropriate technical teams. More About the Role: - Ensure that...24x7 ground segments across multiple locations providing enterprise-level maintenance support , with high customer visibility into all… more
- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk, specifically focusing on Pentagon ... Primary Technical Control Facility (PPTCF) and Pentagon Alternate ...Control Facility Service Desk. + Provide Tier-II Work Center support to receive and log trouble calls, track, resolve,… more
- ITW (Sacramento, CA)
- …valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and ... execution in CRM + Producing scope of works and customer facing installation quotes in CRM + Working with...+ Proper final pricing updates to CRM opportunities that support branch and organization financial objectives + Maintains current… more
- American Packaging (Columbus, WI)
- …leading review meetings, bid submittal, including trial activities. + Works with sales, Technical , ops team and the customer to identify, monitor, drive and ... Divisions to obtain a satisfactory product that meets the customer 's needs. In this liaison role, the Business Development...and new business at existing customers. + Establish and support a competitive pricing strategy. + Determine whether or… more
- Cambrex High Point (High Point, NC)
- …record of mentorship and development of peers, partner lines and ability to support initiatives within the department. + Technical Documentation and Review: ... retirement, and more! Your Future Matters. Known for our customer -focused scientific and manufacturing excellence, as well as our...Ability to author and review key technical documents with minimal RFT errors. Can write new… more
- RTX Corporation (Woburn, MA)
- …DFS IPT, Program Office, customer , and other key stakeholders Coordinate support with SMEs for technical , troubleshooting, and repair assistance Manage and ... but not limited to reliability, sustainment, logistics engineering, field/operations support , depot, safety, human systems engineering, training, technical … more
- BAE Systems (Tucson, AZ)
- …Compass Call Field Service Representative (FSR). The qualified candidate will provide technical support to the USAF on the flight line and perform component ... to have in-depth knowledge in Air Force maintenance methodologies that support war-fighter operations. Conducts technical analysis of product implementations,… more
- CAE USA INC (Arlington, TX)
- …system + Work with the program, product, and functional management teams to support technical direction and ensure that the training system meets requirements. ... Rehearsal System (JTC-TRS). The candidate will travel extensively to support device upgrades, testing, and training at customer...+ Moderate to high levels of stress, associated with technical , schedule, and customer issues are to… more
- ASM Research, An Accenture Federal Services Company (Oak Ridge, TN)
- …service to over 1,200 federal users. + Oversees incident management, problem escalation, customer fulfillment, and tiered technical support , while ensuring ... compliance with contractual Key Performance Indicators (KPIs). + maintains the technical Knowledge Base. + provides administrative support to team members. +… more