- DCCA (Aurora, CO)
- …all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... and maintenance of IT systems * Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution...type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is… more
- DCCA (Annapolis Junction, MD)
- …all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis, and ... and maintenance of IT systems . Provide Tier I ( Help Desk ) problem identification, diagnosis and resolution...type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is… more
- Koniag Government Services (Wright Patterson AFB, OH)
- …mentor junior developers** + **Support FTP and SFTP transmission operations** + **Implement Help Desk resolutions, including identified issues from Level II and ... **Experience with FTP and SFTP protocols and transmission support** + **Familiarity with Help Desk ticketing systems and resolution processes** + **Ability to… more
- MyFlorida (Miami, FL)
- …tools and email. Logs into Service Desk Phone System to handle Help Desk calls. Performs other related duties as assigned. Required Knowledge, Skills, ... of Information Technology. Documents work and purchases using the Footprints service desk system. Responsible for reviewing all purchasing ticket status queues daily… more
- CACI International (Omaha, NE)
- …NE. **_Shift work Required: This position will be to cover a 24-hour help desk , so evenings, overnights, and weekends are required._** **Responsibilities:** + ... is seeking a Systems Administrator to support a Service Desk team on the F3I program. The employee can...as work with software development and systems administrators to help reproduce and diagnose problems. + Provide remote support… more
- Eastman Kodak Company (Rochester, NY)
- …and supervision for the team. Your team will provide services related to help desk services, laptop / desktop provisioning (installation, configuration and ... member tasks is essential. Project management capabilities and detailed technical knowledge are essential to success in this role....and desktops 40% *Provide exceptional end user service and help desk support 30% *Securely automate end… more
- New England Cancer Specialists (Westbrook, ME)
- …Tier II technical support across all practice locations, responding to escalated help desk requests via phone, email, walk-ups, or remote access tools with ... Document all support activities, resolutions, and escalations in the help desk ticketing system; contribute to the...in IT required. + Bachelor's degree computer science or technical discipline preferred + 3-5 years in enterprise IT… more
- Dana-Farber Cancer Institute (Boston, MA)
- …The successful candidate's responsibilities will include active monitoring and fast response to help desk requests such as to ensure high system availability to ... or hand-off to senior staff for resolution. + Monitor help desk queues and take necessary actions...Demonstrated ability to work effectively in a highly collaborative technical team. + Strong interpersonal skills - ability to… more
- TEKsystems (South Bend, IN)
- …* Understanding of computer networks and telephone services Preferred Qualifications * Service Desk or related IT technical experience * CompTIA certification * ... inventory management, computer ordering and installation, and providing standard technical support to partnership areas. In-depth troubleshooting skills are required… more
- ASM Research, An Accenture Federal Services Company (Portland, OR)
- **General Summary** Provides on-site Tier 2 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team of ... Service Desk technicians to resolve and escalate user incidents and...process workflows while upholding government policies and procedures. Provide technical assistance over the phone or in person for… more