- General Motors (Warren, MI)
- …Quality teams to resolve issues + Bring an innovative, agile mindset to help the team re-think its testing methodologies & processes. Deep understanding of testing ... into the larger software quality question is important + Provide leadership and technical mentorship to junior Software Quality Assurance team members, and serve as… more
- Thrivent Financial (Minneapolis, MN)
- We exist to help people achieve financial clarity. At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to ... financial advice, investments, insurance, banking and generosity programs to help people make the most of all they've been...and systems in order to assist the field, sales desk , wholesalers, and members of marketing and product management.… more
- Military Sealift Command (Loma, ND)
- …appropriately. IT-related experience demonstrating this competency include: contacting customers at the Help Desk Level that may include those who are skeptical ... You will research and develop and evaluate effective and technical adequacy of work items and proposals for resolving...frequency and solutions necessary to correct problems and improve help desk operational procedures. In addition to… more
- Amazon (Culver City, CA)
- …and the programmatic advertising domain, and is leveraging this expertise to help our customers meet and exceed their business objectives. In this customer-facing ... Key job responsibilities * Owning the relationship with programmatic trading desk managers, engaging with multiple customer organizational levels to understand… more
- AECOM (Sacramento, CA)
- …organize the unit's internal SharePoint site, tracking tools, logs, templates, desk manuals, and document repositories to ensure information is current, accessible, ... and workflow sequences. + Support the creation and maintenance of desk manuals, SOPs, guidance documents, and workflow materials to promote consistent… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1...fulfill customer needs to ensure customer satisfaction. + Provide technical support to end users on a variety of ... Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third ring. +...issues. + Identify, research and resolve technical problems. + Respond to telephone calls, emails and… more
- Scotiabank (New York, NY)
- …is assigned to attend / call-in, etc. + Calendar management, coordinates desk heads schedules and makes appointments as requested. Coordinates meetings, including ... room bookings and requesting technical , audio-visual and catering support as required. + Point...other locations. Assumes local support including assigning office passes, desk space, room bookings, etc. + Responsible for drafting… more
- Insight Global (Braintree, MA)
- …join their growing company. * Escalation point of issues or services forwarded from the IT Help Desk that may require hands on or onsite support * Answering IT ... across all agency location. Examples: Moves, Adds, Changes and Desk Side support. * Support business approved standard desktop...integration issues with the current platform * Work with technical staff in other departments and within the managed… more
- Insight Global (New York, NY)
- …hands-on IT support for both in-office and remote employees, efficiently resolving Help Desk tickets while delivering exceptional customer service. Key ... support for employees across remote and onsite environments; resolve Help Desk tickets promptly. * Manage and...* Create and maintain clear, accessible IT documentation for technical and non- technical audiences. * Support IT… more
- Trace Systems Inc (Shaw AFB, SC)
- … Technical (IAT) Level 2 or higher. G ENERAL EXPERIENCE: + Responding to help desk tickets and resolving technical issues for hardware, software, and ... but are not limited to: + Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis...Computer Science or related field; or 2+ years' IT Help Desk Support experience, and 2+ years'… more