- ASM Research, An Accenture Federal Services Company (Portland, OR)
- …in an enterprise environment. **Job Responsibilities** + Resolve or refer IT issues; Solve technical issues in a professional manner or escalate in a timely ... **General Summary** Provides on-site Tier 2 technical end user support to an enterprise of...Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and… more
- Koniag Government Services (Chantilly, VA)
- …and participate in code reviews + Support FTP and SFTP transmission operations + Implement Help Desk resolutions for Level II and III tickets + Apply STIGs to ... Experience with FTP and SFTP protocols + Familiarity with Help Desk ticketing systems + Ability to...of Defense and Civilian missions to provide forward leaning technical , professional , and operational solutions. KGS enables… more
- Regions Bank (Hoover, AL)
- …For those positions on the help desk service team: + Certified Help Desk Professional (CHDP) **Preferences** + One (1) year of leadership or ... the day-to-day operations of a Technology Services team for help desk services, desktop services or telecommunication...etc.) **Skills and Competencies** + Ability to enhance the technical expertise of team via coaching and development +… more
- Prime Healthcare (Des Plaines, IL)
- …processes. Provides tier two telephone support for hardware and software applications. Utilizes help desk software to keep an accurate account of all incoming ... 1-2 years related work experience and customer service experience preferred.3. Work experience in help desk activities using a help desk software… more
- Waystar (Louisville, KY)
- …The Advanced IT Support Engineer is a senior-level Tier 1 technician who serves as a technical leader within the Help Desk team. This role focuses on ... to improve internal documentation and workflows. Mentorship & Leadership + Mentor junior Help Desk technicians and assist with onboarding and training. +… more
- Sarasota County Government (Sarasota, FL)
- …department. This internship offers the opportunity to gain additional experience in Help Desk , Desktop Support and Endpoint Management. Additionally, other ... interns, mentors, and Sarasota County team members. Department Responsibilities: + Shadow of Help Desk personnel to learn and document how staff triage initial… more
- HSBC (Buffalo, NY)
- …to succeed in this role: + Experience management of Business Analysts, Service Desk , or Technical Testing team + Proven programming experience (Java, C#, ... business system testing and manage the Mortgage Systems Service Desk . As our Lending Systems Business Manager you will:...Systems group including but not limited to Business Analysts, Technical Analysts, and Tier 1 User Support Team +… more
- Travel + Leisure Co. (West Yellowstone, MT)
- …portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation ... the day's work (ie, movie revenue, telephone postings, valet laundry, servers and desk agent's paperwork, etc.). Generates all reports as required for Food and… more
- University of Rochester (Rochester, NY)
- …in accordance with the institution's needs. + Supports after-hours Level 1 and Level 2 Help Desk customer service. + Reviews and approves all IT activities that ... accordance with the institution's needs. + Supports after-hours Level 1 and Level 2 Help Desk customer service. + Reviews and approves all routine IT activities… more
- Veterans Affairs, Veterans Health Administration (St. Cloud, MN)
- …performance. Serving as liaison between pharmacy EHR support staff and external application Technical Support entities for help desk tickets. Education ... downtimes or malfunctions must be reported through the IT help desk ticket process. The PBM clinical...both orally and in writing regarding complex clinical and technical issues. Participates in self-development activities to maintain and… more