- Confluent (Albany, NY)
- …We are seeking an Escalation Manager to join our Global Technical Support organization at Confluent. This is an individual contributor role within the ... West PT shift. The position is remote. As an Escalation Manager , you will be responsible for...You Will Bring:** + 2+ years of experience in Escalation Management, Product Support , Incident Response, or… more
- ServiceNow, Inc. (Santa Clara, CA)
- …get to do in this role ServiceNow is currently seeking a Senior Account Escalation Manager to manage customer accounts requiring an enhanced level of interaction ... and personalized service during account level escalation . The Account Escalation Manager ...Personal commitment to customer satisfaction + Experience dealing with technical end-users in a support role +… more
- Microsoft Corporation (New York, NY)
- …help us accelerate AI transformation for our customers and the world. As the Principal Support Escalation Manager you will own Crisis Communications for your ... Area's Leadership (CVP/AVP/GM). You'll be the Incident Commander and Technical leader during a Service Incident or large scale...perspective. Acts as an expert and provides guidance to Support Escalation team members on how to… more
- MongoDB (Austin, TX)
- …and Toyota, trust MongoDB to build next-generation, AI-powered applications. The Escalation Manager is a critical role within Technical Services. As a member ... with comfort in programming, queries, and command-line operations + Background in technical support , customer success, or account management at a database… more
- Amazon (Tempe, AZ)
- Description Manager III, Risk Management - WW Executive Escalations About the Role: We are seeking an experienced professional to join our Risk Mitigation, ... Escalations Reduction, and Quality Assurance (REs-Q) organization as a Manager III within the Worldwide Executive Escalations division. This critical role leads… more
- SAP (Newtown Square, PA)
- …options for you to choose from. SAP Enterprise Cloud Services (ECS) Customer Escalation team is part of the ECS Global Customer Engagement organization. This team ... to ECS Delivery for the prioritization of continuous improvement initiatives. ECS Customer Escalation is spread across regions APJ, EMEA/MEE and the US. You will be… more
- TEKsystems (Hillsboro, OR)
- TEKsystems is seeking a Manufacturing Technical Support Manager to lead a high-performing team of support professionals for a long-term opportunity with ... and laboratory equipment. Job Description and Responsibilities: As the Technical Support Manager , you'll oversee...standards, Champion a customer-first culture, and Serve as the escalation point for complex technical issues. +… more
- Palo Alto Networks (Plano, TX)
- …in the industry. **Your Impact** + Lead daily operations of a team of Technical Support Engineers in line with the organizational goals and objectives + ... Palo Alto Networks is looking for an experienced enterprise support delivery manager . You will be responsible...customers, and partners **Your Experience** + 8+ years in technical support , with at least 3 years… more
- DoorDash (New York, NY)
- …support documentation to ensure consistency and scalability. + Support Complex Technical Troubleshooting. Act as an escalation point for Tier 2 support ... About the Team The Technical Support Engineering team at SevenRooms partners with teams across Product, Engineering, and Customer Success to resolve complex … more
- TEKsystems (Cornelius, OR)
- …complex technical challenges and building high-performing teams? We're looking for a Technical Support Manager to lead our support operations, ... & Inspire + Coach and mentor a team of technical support specialists to deliver fast, effective,...Champion a customer-first culture and ensure timely resolution of support cases. + Act as the escalation … more