- NYU Rory Meyers College of Nursing (New York, NY)
- …security log review and incident escalation. The role will lead technical remediation efforts, ensuring high availability, security, and scalability. Working under ... risks, respond to incidents, and engage appropriate teams when specialized support is needed. The role will include quality assurance testing to… more
- Amentum (Englewood, CO)
- …Provides technical guidance in IT engineering techniques and automated support tools. ~ Follows documented software development standards and approaches. ~ ... upon the project schedule. ~ Assists in the response to Helpdesk ticket support requests. Maintains, troubleshoots, and performs regular backup and data… more
- Rochester Housing Authority (Rochester, NY)
- …changes in procedures or desired results; Supervise the ongoing operations of the IT Support helpdesk providing the quality and timely support to employees ... others; Ability to learn new procedures; Ability to read and understand technical computer manuals. FULL PERFORMANCE KNOWLEDGES, SKILLS, AND ABILITIES: Knowledge of… more
- Omnicell (Morristown, NJ)
- …prescribed maintenance of automation products and reporting unresolved issues to the Technical Assistance Center (TAC). + Perform daily and periodic cleaning of the ... of automation equipment and reporting unresolved equipment issues to the appropriate helpdesk . + Maintain a high level of communication with pharmacy operations… more
- Insight Global (Herndon, VA)
- …for the IAM Environment: o performance monitoring o problem troubleshooting / helpdesk response o utilization, availability and growth patterns (capacity planning) o ... landscape design, configuration and standards o 24/7 support , escalation and SLA models o IMAC (installation, move,...System Administrator or IAM position working in a hands-on technical role - 5+ years in a experience in… more
- TEKsystems (St. Paul, MN)
- Description *Providing helpdesk ticket auditing services to determine agent performance in comparison with established KPIs via various metrics. Manage and assist in ... Indicators for KPI tracking, trend analysis, and CMDB data quality to support data-driven decision-making. - Built and optimized data cleaning pipelines with Python… more
- CREO (Durham, NC)
- …+ Oversees the delivery of all managed services, including Tier 1 and 2 helpdesk support and IT asset management, to ensure outstanding service quality and ... a history of managing complex, client-focused service agreements. + Advanced technical expertise and strong understanding of on-premises, cloud (IaaS/PaaS), and SaaS… more
- Capgemini (Atlanta, GA)
- …and release management of Oracle Cloud HCM applications Resolve functional and technical issues Be an active member within Capgemini's Oracle technology communities ... the solution in design playback sessions Create workbooks and documentation to support the system design Build trusted relationships with the client and manage… more
- Capgemini (NY)
- …Ensure that the agreed to volumes are completed successfully. Managing the EUC Onsite Support Team Ensure that accurate data is available and provided to the EUC ... Member service-related escalations Initiate, own and coordinate internal escalations of technical issues Collaborate with the EUC Request Fulfillment SDM and the… more
- ABC Imaging (Milwaukee, WI)
- …productivity upgrades. -Ensure accurate billing and resolve issues. -Track and escalate helpdesk tickets daily. - Support Major Account Managers with client ... you'll do: -Deliver top-quality client work on time. -Own admin for technical and billing targets (meter reads, time reporting, equipment maintenance). -Orchestrate… more
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