- Truist (Charlotte, NC)
- …which are not mentioned below. Specific activities may change from time to time. 1. Provide Tier 1 & 2 support within SLA for Viva and Copilot. 2. Collaborate ... 4. Coordinate with vendor as well as internal teams to escalate and resolve technical issues. Support training sessions, office hours, and user community with… more
- TekSynap (Radford, VA)
- …team including Cloud Architects, System Administrators, System Engineers, and Technical Project Managers. + Manage the implementation, administration, and ... support of customer projects within AWS and Azure cloud...maintaining professional communications with clients and stakeholders. + Offer technical and professional guidance aligned with the team's respective… more
- Tyto Athene (Ashburn, VA)
- **Description** Tyto Athene is searching for a **Incident Support Manager** to support a24x7x365 NOC for a law enforcement customer in Ashburn, VA. ... contract Point of Contract (POC) for all Major Incident support and coordination + The effective implementation of the...with the CBP Incident Management process + Being the representative for the first stage of escalation for Incidents… more
- OzarksGo (Fayetteville, AR)
- …records of customer interactions, technical issues, and resolutions. + Collaborate with Tier I support and escalate issues to higher levels of support ... or equivalent EXPERIENCE: Two plus years' experience in customer service and/or technical support . Call center experience and providing reliable support… more
- Fiserv (Lincoln, NE)
- …- Sr **About your role:** Fiserv is looking for a talented Application Support Engineer Senior to provide technical production support , ... technology needs like cloud migration etc. We are committed to providing exceptional service and support to our clients. As an Application Support - Sr, you will… more
- RTX Corporation (Tucson, AZ)
- …subsystem; including circuit design, CCA assembly, electrical test and production/supplier/sub- tier supplier support of test equipment, test automation ... and direction, cost estimation, tracking& reporting, coordination, preparation of detailed technical team reports, and proposal support . **What We Offer**… more
- CACI International (Chantilly, VA)
- …Center, the Frontline Account Manager will: Key Responsibilities: + Provide first-level technical support in a 24x7 world-class service center, responding to ... resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and...for common incidents; escalate complex or critical issues to Tier 2 or appropriate technical teams. +… more
- Fiserv (Berkeley Heights, NJ)
- …performance and infrastructure capacity improvements and tuning and maintain and/or create technical support documentation. + Point of escalation accountable for ... with troubleshooting of production applications within non-production and production multi- tier environments. + 24x7 on-call support of...experience. + 5+ years of IT experience in a technical production support role with a background… more
- TekSynap (Honolulu, HI)
- …contractors and vendors during the implementation phase. + Provide tier 2 and 3 support as part of a technical team. + Identify and recommend hardware and ... **Responsibilities & Qualifications** The CSFC Solutions Engineer would assist and support with the development, configuration, testing, and evaluation of Commercial… more
- TekSynap (Honolulu County, HI)
- …network performance, faults, and incidents using established tools and protocols. + Provide Tier I support : respond to end-user issues, resolve common problems ... scripts or SOPs, and escalate as needed. + Provide Tier II support : perform in-depth troubleshooting, diagnostics,...environment. + Must be able to read and follow technical documentation and procedures in English. **DESIRED QUALIFICATIONS** +… more