- DataRobot (Boston, MA)
- …growth objectives and customer success metrics. + Lead the evolution of AI Technical Success to support new product offerings, emerging customer needs, ... their business - today and in the future. The Vice President, AI Technical Success is an executive leader responsible for defining and executing the global… more
- IBM (Durham, NC)
- …clients. Whether you are working on projects internally or for a client, Technical Support is critical to the success of IBM and our clients worldwide. Job ... key role in enhancing client experience. **Your role and responsibilities** As a Technical Support Specialist at IBM you are the first point of contact with our… more
- Nelnet (Lincoln, NE)
- …equivalent professional experience** **EXPERIENCE:** **Minimum 5+ years of proven experience in technical support , customer success , or client-facing ... learn and work. We are seeking a highly motivated and experienced Customer Experience Technical Support Manager to serve as the primary technical expert… more
- Qualtrics (Chicago, IL)
- … success of our customers' programs, and deepen relationships with the clients they support . As a Technical Success Manager, you should both be a ... the globe who think that's work worth doing. **Analyst, Technical Success Manager - Managed XM** **Why...maintain multi-level stakeholder relationships to ensure customer health and support . + Serve as a platform expert, advising clients… more
- SpaceX (Redmond, WA)
- …planning + 5+ years of experience as a workforce planning leader within a technical customer support and/or customer success organization. + Experience with ... Support Workforce Analyst to join our Starlink Customer Success team. In this role, you will lead a...multiple levels of management. + Exceptional ability to communicate technical concepts to non- technical audiences at all… more
- Jensen Hughes Inc. (Warwick, RI)
- …due to project/client requirements) + 3-5 years of experience in SaaS customer success , technical support , or account management **Preferred Qualifications** ... SaaS / Digital Products - Customer Success Specialist Warwick, Rhode Island, United States **Company... Specialist (SaaS / Digital Products) to help onboard, support , and retain customers starting with one of our… more
- Palo Alto Networks (Santa Clara, CA)
- …of a critical situation to expedite resolution as required **The Team** Our technical support team is critical to our success and mission. As part of this ... isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and industry best...team, you enable customer success by providing support to clients after… more
- Palo Alto Networks (Plano, TX)
- …traffic generation tools and scripting languages is a plus **The Team** Our technical support team is essential to our success and mission. As part of this ... isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and industry best...team, you enable customer success by providing support to clients after… more
- Palo Alto Networks (Reston, VA)
- …or related discipline or equivalent military experience required **The Team** Our technical support team is critical to our success and mission. As part of ... all win with precision. **Your Career** As a Senior Technical Support Engineer, you will engage directly...this team, you enable customer success by providing support to clients after… more
- Palo Alto Networks (Santa Clara, CA)
- …outside of normal business hours (As business needs dictate) **The Team** Our technical support team is critical to our success and mission. As part of this ... isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and standard methodologies...team, you enable customer success by providing support to clients after… more