- GCI Communication Corp (Anchorage, AK)
- …LAN/WAN Networking, Telecommunications, Wireless Data/IP networks, data communications or telephony topology systems. * Preferred: + Experience with Cherwell, ... Metasolv, Statseeker, Cacti, Grafana, Cisco Prime, and Cisco ISE. + Experience with SNMP based network management systems, configuration and operation. + Experience with IP networking automation and scripting. + Cisco Wireless LAN Controllers (WLC's). +… more
- AbbVie (Austin, TX)
- …with little, to no guidance from management + Ensure data integrity within telephony , IVR, WFM, and CRM tools by reporting data, routing issues, and other ... technical issues. Track and normalize volume + Utilize data analytics to track and analyze performance of individuals, teams, and overall workforce. Monitor key metrics such as productivity, schedule adherence, and customer abandonment rate. + Partner closely… more
- Synergy ECP (Annapolis Junction, MD)
- …environments, such as, event monitoring and management, security services, IP Telephony , Video Teleconferencing, as well as implementations of new equipment and ... services + Must have worked in and have a solid understanding of highly technical environments and equipment, be able to communicate and work with IT professionals doing systems engineering and administration in these environments + Communicate issues and… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …of network infrastructure technologies, including structured cabling, VoIP, and traditional telephony systems. + Experience with DoD STIGs engineering standards and ... their application in project management and network infrastructure deployment. + Excellent communication, leadership, and stakeholder management skills. + Strong analytical, problem-solving, and organizational abilities. Education/Certifications: + Bachelor's… more
- SAIC (Springfield, VA)
- …engineering, public key infrastructure (PKI)/biometrics/encryption, monitoring tools, telephony , mobile computing platform, virtual environment, and enclave ... design/security engineering. Work is performed at the customer's location in Springfield, VA. Position does allow for some remote work after training. **Description of Duties:** + Re-architect customer facing secure network solution for a large, complex… more
- Leidos (Piketon, OH)
- …on-premises infrastructure O&M, enterprise business and mission application support, and telephony support. The Senior Systems Engineer is responsible for driving ... technical execution on the program. The individual selected for this position should have a broad technical background and exposure spanning many of the technical areas supported by the program. The candidate should have the ability to multitask and juggle… more
- Celestica (Richardson, TX)
- …troubleshooting problems as reported by users, supporting Web access and telephony services, and the acquisition, replacement and decommissioning of related ... equipment, software and services. **Detailed Description** Performs tasks such as, but not limited to, the following: + Provide technical support and perform maintenance + Perform service monitoring and reporting, with a focus on risk management and compliance… more
- Lockheed Martin (Hanover, MD)
- …* Python * Linux Development Environment * Circuit Switched and Mobile Telephony * Reactor pattern architecture systems * Developing event stream processing systems ... * SQL \(MySQL, MariaDB\) and Elasticsearch * Dataflow tools and message queues * AI experience with regards to Human\-Language Translation tools and techniques * RF algorithm development **Clearance Level:** TS/SCI w/Poly SP **Other Important Information You… more
- Leidos (Indianapolis, IN)
- …with contact center technologies such as intelligent IVR, chatbots, live chat, VOIP telephony , and ACD systems + Understanding of call center workflows, KPIs, and ... metrics such as customer satisfaction, first call resolution, and average handle time + Ability to work effectively with cross-functional teams and influence stakeholders + Experience collaborating with training teams to develop onboarding and continuous… more
- WSFS Bank (Philadelphia, PA)
- …including but not limited to: Salesforce Sales Cloud/Experience Cloud, Five9 Telephony , HubSpot Marketing Hub. + Identify opportunities for improving business ... processes through information systems and/or non-system-driven changes. + Observe and interview users and stakeholders to elicit and document as-is processes and procedures. + Work closely with 3rd party partners to identify unused functionality on currently… more