- JPMorgan Chase (New York, NY)
- …and payments. This role is central to the design of our virtual assistant for both text ( chat ) and voice (IVR) interactions, which will serve as a key touchpoint ... Conversation Design Lead on the Chase Voice (IVR) and Chat Conversation Design team, you will play a critical...both self-service and agent-assisted scenarios. + Develop audio and text prompts and scripts that are clear, concise, and… more
- JPMorgan Chase (New York, NY)
- …and user insights. As an Experience Designer Vice President for our virtual assistant for text ( chat ) interactions , you will play a pivotal role in shaping the ... user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject… more
- TTEC (Tempe, AZ)
- …of many of the world's leading iconic and hypergrowth brands, we talk, message, text , and video chat with millions of customers every day. These exceptional ... potential has a place here with TTEC's award-winning employment experience. As **Inbound Chat Sales Representative** working onsite in Tempe, AZ, you'll be a part of… more
- City of Durham (Durham, NC)
- …promptly to customer questions and concerns across platforms like email, live chat , text , and social media. Address multiple conversations simultaneously, which ... experience with non-verbal communications and follow up? (Such as customer responses to text , chat , on line app, web, and voice mails and e-mails) 13 What is… more
- PennyMac (St. Louis, MO)
- … text messages to consumers + Handle more complex products, calls, emails or text / chat sessions + Answer high-volume, inbound calls or texts from current ... Reviewing and validating loan documents + Handling routine calls, emails and/or chat responses with Pennymac employees, consumers &/or authorized 3rd parties +… more
- Wells Fargo (Phoenix, AZ)
- …empathy regarding financial products and services through a variety of channels such as phone, text , chat , video chat and other lines of communication in a ... high attention to detail and accuracy. + Wells Fargo Consumer Lending Portal/Open Text experience + Systems of Record: BSC and CIV + Call Center/Phone experience… more
- Community Health Systems (Franklin, TN)
- …organizational goals with respect to Voice & Collaboration capabilities including Voice, Text , Chat , Video, and Omnichannel workflows. + Analyzing business needs ... Competencies: + Strong knowledge of voice & collaboration technologies (PBX, UCaaS, Text , Video, Chat ), data management, and system integration. + Proactive… more
- Wells Fargo (San Antonio, TX)
- …empathy regarding financial products and services through a variety of channels such as phone, text , chat , video chat and other lines of communication in a ... unclaimed property processing, legal order processing, estate care, and voice, email, chat , and social media services for consumer and small business customers. **In… more
- Reliant Community Credit Union (Sodus, NY)
- …banking, secure chat tickets, Reliant email, Mobile Check Deposits and text messaging. As aE-Branch Associateat Reliant, you will: + Answers basic member ... service promotions. + Reviews and responds to member communication (email, chat , text , secure chat tickets, formstack, etc.) within established timeframes.… more
- Wells Fargo (Phoenix, AZ)
- …empathy regarding financial products and services through a variety of channels such as phone, text , chat , video chat and other lines of communication in a ... fast-paced, high-volume environment + Interact with customer service team and perform moderately complex customer support tasks + Manage risk by following all policies and procedures and staying abreast of changes to them + Advocate for digital services such… more