- Insight Global (Universal City, CA)
- …excellence through thoughtful ITSM enhancements. Responsibilities: . Analyze IT ticket data to identify patterns, inconsistencies, and areas for improvement ... Contribute to process improvement initiatives by identifying opportunities to enhance ticket taxonomy, enabling more accurate ROI analysis aligned with leadership's… more
- Harris Blitzer Sports & Entertainment (Camden, NJ)
- …and Premium Services team. The Director will be responsible for driving season ticket renewals through developing a comprehensive season ticket member engagement ... clear and proactive communication with other departments such as marketing, ticket operations, CRM, basketball operations and business intelligence to accomplish… more
- Harris Blitzer Sports and Entertainment (Camden, NJ)
- …and Premium Services team. The Director will be responsible for driving season ticket renewals through developing a comprehensive season ticket member engagement ... clear and proactive communication with other departments such as marketing, ticket operations, CRM, basketball operations and business intelligence to accomplish… more
- Leidos (Hill Air Force Base, UT)
- …* Create and update tickets utilizing Remedy. * Independently triages and manages ticket que in respective technology, and provides feedback and guidance for tickets ... until a resolution or path to resolution is identified and documented in ticket . * Provide 24/7/365 sustainment support for outages, degradation of services and Tier… more
- Opitz Outlet (Minneapolis, MN)
- …with warehouse support, apparel hanging, and the Production Manager. The Receiving Processor/Flex Ticket Maker will also be responsible for flexing into Ticket ... with warehouse support, apparel hanging, and the Production Manager. The Receiving Processor/Flex Ticket Maker will also be responsible for flexing into Ticket … more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …the knowledge management system, documents all steps taken to resolve in the incident ticket and escalates to the responsible party in order to minimize the amount ... steps taken using the knowledge articles in the problem ticket . + Adheres to Service Desk ticket ...problem ticket . + Adheres to Service Desk ticket handling procedures. This may include notification to higher… more
- CACI International (Washington, DC)
- …You are expected as one of experienced network team members to coordinate ticket acceptance and resolutions. You will support the development of technical resolution ... enterprise, drawing heavily on prior experience. + Perform Network ticket resolution. + Support Network ticket closure...Perform Network ticket resolution. + Support Network ticket closure across Network OPS staff to include: +… more
- CACI International (Washington, DC)
- …as one of the leaders on the Network team members to coordinate ticket acceptance and resolutions. You will development of technical resolution reports for critical ... across the enterprise, drawing heavily on prior experience. + Preform Network ticket resolution. + SupportNetwork ticket closure acrossNetwork OPS staff to… more
- Robert Half Finance & Accounting (Miami, FL)
- …standards. Key responsibilities include supervising and coaching team members, monitoring ticket queues, and ensuring timely resolution using ticketing systems such ... Average Resolution Time (ART): Time to fully resolve a ticket or case. + Customer Satisfaction Score (CSAT): Ratings...Net Promoter Score (NPS): Customer likelihood to recommend. + Ticket Volume & Backlog: Number of incoming tickets and… more
- GRF CPAs & Advisors (Bethesda, MD)
- …Support operations are delivered using Atera for PSA/RMM and ticket management. Salary Range: $65,000 - $75,000 (non-exempt/hourly position). Responsibilities ... to closure. + Deliver clear, professional communication to users throughout the ticket lifecycle. Endpoint, Hardware Support & Asset Lifecycle: + Deploy, configure,… more
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