- Leidos (Fort Belvoir, VA)
- …problem resolution efforts and prevent widespread issues. Monitor Service Desk ticket trends in real time to identify problems and communicate accordingly. ... + Service Improvement: Continuously seek opportunities to improve system performance by addressing underlying problems. Work on improvement plans in collaboration with other ITSM processes to enhance service quality. + Reporting: Generate reports on problem… more
- GCI Communication Corp (Anchorage, AK)
- …basic support and troubleshooting, such as password resets, break / fix instructions, ticket routing, and escalation to Tier II and Tier III support. Gather ... information to address Tier II and Tier III issues where solutions (processes and procedures) have already been documented. + Tier II Support: + First point of contact for escalation. Provide guidance and instructions to Tier I support to diagnose and resolve.… more
- WM (Tupelo, MS)
- …and retention processes. These processes would include: Call Flow, MAS Cancellation Ticket Process, Communication protocol between sales team and the Florida MA. ... Tracking and reporting procedures, etc. + Establish and or refine Coaching and Training Protocol. This would include: Daily, weekly, and monthly training regiments for individual reps as well as the team. Coaching should consist of desk side activity as well… more
- Confluent (Palo Alto, CA)
- …intuitive, and effective for our field teams. You will move beyond simple ticket resolution to become a strategic partner focused on maximizing platform adoption and ... improving user experience (UX). **What You Will Do:** + **System Stewardship:** Serve as the primary in-house administrator for Docebo and Highspot. Manage global settings, user permissions, advanced configuration, and navigation to ensure system stability. +… more
- SMX (Fayetteville, NC)
- …and associated tasking utilizing DISS/NBIS/SWFT/NISS/NCAIS + Assist with managing SMXact ticket fulfillment for foreign travel. + Assist with maintaining and ... updating security plans (SPPs), procedures, and instructions for all SMX companies in line with Quality compliance. + Perform monthly reporting both internal to Security and for external departments as scheduled. + Support with audits of Security Information… more
- Amentum (Fort Gordon, GA)
- …IAVA Patches, continual system QA, and CM + Respond to internal trouble ticket system requests to repair systems that are not responding correctly. Document repair ... in the ticketing system and, if appropriate, publish in the solutions database. Communicate issues and timeframes for issue resolution to the customer. + Helps to build and maintain documentation for production and development systems + Check alarms and… more
- Compass Group, North America (Durham, NC)
- …attractive and tasty. Tastes all prepared food items. + Uses established ticket -collection procedures during service. Responsible for records from area worked during ... service periods. + Uses approved recipes and production standards to ensure proper quality, serving temperatures and standard portion control. + Carries pans, kettles and trays of food to and from workstations, stove and refrigerator in accordance with… more
- HCA Healthcare (Fredericksburg, TX)
- …new diets and changes as required. Generate and edit tray tickets, assemble tray ticket packets, and enters data into computer. As a Diet Clerk you will modify ... diets following standards established by Dietitian. You will answer telephone calls and relay information concerning meal changes, complaints, or patient discharge to Supervisor or Dietitian. You will prepare and deliver formulas and special nourishments to… more
- US Tech Solutions (Mountain View, CA)
- …and escalations, answering client facing queues, and determining highest volume ticket types that require streamlining + Plan and execute prioritized program ... work, including selecting appropriate method to most effectively achieve program objectives. + Manage projects to budget, timeline, and resourcing. **Experience (Mandatory):** + 3-5 years of experience in Program/Project Management. + Experience in managing… more
- City of New York (New York, NY)
- …up on requests submitted to PPIE for support via ServiceNow or other ticket system. - Coordinate the updating of DYCD's public-facing Document Library with ... appropriate units. - Liaise with DYCD Communications team to develop and maintain PPIE branding standards and templates for presentations, agendas, and documents. - Other tasks as assigned. ADMINISTRATIVE STAFF ANALYST ( - 1002D Qualifications 1. A master's… more
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