- Robert Half Technology (San Jose, CA)
- …of managed support resources (combination of India and US), ensuring timely ticket resolution and high-quality service delivery. * Collaborate with business users ... (or other third-party vendors) when necessary, while maintaining ownership of the ticket lifecycle. * Track support metrics, prepare status updates, and contribute… more
- San Diego Padres (San Diego, CA)
- …in children's health, education, fitness, and youth baseball/softball through 50/50 Raffle ticket sales. All the responsibilities we will trust you with: * ... checks and delivering them throughout the season * Providing analytical, quantitative raffle ticket sales updates * Selling raffle tickets with your team to ensure… more
- State of Massachusetts (Chelsea, MA)
- …all documented Accounts Management procedures, policies, and processes * Manage the ServiceNow ticket queue to meet SLAs and maintain and provide clear and concise ... users as well as to other support teams who may be able to resolve the ticket first * Assist with audit requests as requested and required * Help provide quarterly… more
- General Dynamics Information Technology (Falls Church, VA)
- …is not limited to: diagnostics, repair, maintenance, updates and installation. Review the ticket queue to identify issues that need to be addressed. Works through ... the ticket queue without intervening management direction (self-motivated). Resolves tickets within established SLAs. + Establishes and maintains high levels of… more
- Hyundai Autoever America (Costa Mesa, CA)
- …post-production environments. + Production issue triage and tracking, troubleshooting activities, ticket creation and maintenance, ticket assignments, as well as ... vendor follow-up. + Identify root causes of technical issues in production and out of box failures and come up with the RCA document. Coordinate root cause analysis, problem management, and facilitation of recurring problem management meetings with management… more
- State of Massachusetts (Chelsea, MA)
- …and timely documentation of customer issues and their resolutions.** * Adhere to ticket writing requirements as outlined in the Ticket Management Process. ** ... * Ensure security protocols and accuracy as it pertains to all Commonwealth business processes.** *Key Accountabilities:* Incumbents at this level have the decision-making authority to: * Diagnose and resolve problems according to standard operating… more
- TekSynap (Colorado Springs, CO)
- …IT support, managing an average of 700 tickets monthly + Provide telephone, ticket submission, email, and walk-up support at Building 1, Newport, and Bayfield ... coordinate with various stakeholders to resolve complex problems + Experience with ticket management systems + Must be able to maintain necessary security… more
- Dayton Children's Hospital (Dayton, OH)
- …analyst tracks customer issues, at the time of the call, using the IT ticket tracking system according to departmental procedures and ITIL processes. The analyst is ... using varied communications techniques. The analyst will be responsible for ticket documentation, incident notification and reporting, customer surveys and meeting… more
- ASM Global (Boston, MA)
- …Website & Online Listing Management: Maintain accuracy of attraction information, promotions, ticket packages and department updates on the View Boston website and ... in the hospitality, tourism, live entertainment, sports industry, or other ticket selling industries. + Proficiency in digital marketing tools and platforms,… more
- Cummins Inc. (Houston, TX)
- …database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner. Values differences - Recognizing the value ... database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner. Values differences - Recognizing the value… more
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