- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …the knowledge management system, documents all steps taken to resolve in the incident ticket and escalates to the responsible party in order to minimize the amount ... steps taken using the knowledge articles in the problem ticket . + Adheres to Service Desk ticket ...+ Other supporting duties as directed. **Minimum Qualifications** + Associate or Bachelor's degree in Computer Science, Information Technology,… more
- FirstLight Fiber (Albany, NY)
- …and collaborate in troubleshooting where that be with Field Services or back- office Engineering. * Trouble ticket handling (create, resolve, escalate and ... services) * Assigned follow up with tickets after active investigation completed & ticket status is monitoring or needing follow up after repair restoral completed.… more
- University of Rochester (Rochester, NY)
- …a full-time position working in the Department of Student Activities, a unit of the Office of the Dean of Students as well as the Department of Student Centers and ... regular reconciliation of a student-run market (The Common Market) that includes ticket sale settlements and a Student Organization marketplace (The Shops @ Wilco).… more
- University of Miami (Coral Gables, FL)
- …with football ticket requests and football game suite arrangements. Coordinate with ticket office purchase and distribution of UM football tickets for local ... worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER\_eRecruiting\_ApplyforaJob.pdf) . The Associate Director, Football Operations/Special Assistant to Head Football Coach… more
- State of Massachusetts (Chelsea, MA)
- *About EOTSS:* *The Executive Office of Technology Services and Security (EOTSS)* is the lead enterprise technology organization for the Commonwealth of ... a hybrid model of reporting to work that combines in- office workdays and work from home days as needed....of customer issues and their resolutions.** * Adhere to ticket writing requirements as outlined in the Ticket… more
- Sciolex Corporation (Chantilly, VA)
- …changes and revisions + Prepare the corporate network for a multi- office , multi-location architecture + Document and maintain corporate network deployment and ... scanners, or handheld devices + Create IT tickets using ticket -tracking software and update the status of each ...35-45 lbs. and carry to other locations within the office . Preferred Qualifications: + Experience with NIST SP 800-171… more
- State of Massachusetts (Chelsea, MA)
- *The Executive Office of Technology Services and Security (EOTSS)*is the lead enterprise technology organization for the Commonwealth of Massachusetts. Charged with ... a *hybrid* model of reporting to work that combines in- office workdays and work from home days as needed....Management procedures, policies, and processes * Manage the ServiceNow ticket queue to meet SLAs and maintain and provide… more
- Proven IT (Westchester, IL)
- …while serving as a key onsite technical resource for the Westchester office . The Technical Project Coordinator assists with endpoint deployments, hardware refresh ... + Act as the primary onsite technical support for the Westchester office and associated healthcare facilities in the surrounding Chicagoland area. + Provide… more
- Grant Thornton (Chicago, IL)
- …Knowledge of Office products + Knowledge of Remedy or ServiceNow ticket systems + Established laptop hardware experience + Understanding of mobile devices ... IT Field Desktop Technician, known as a Customer Experience Associate internally, to join the team in Chicago, IL....of hands on and remote support for a specific office or offices. Working in conjunction with our Customer… more
- Cognizant (Carson City, NV)
- …and resolve tickets in ServiceNow ITSM, demonstrating professional communication and ticket ownership. + Troubleshoot Windows OS, Microsoft 365, printers, drivers, ... technologies and contribute to team success. + Experience with ServiceNow ITSM, ticket lifecycle management, and escalation workflows. + Hands-on with MDM, VDI,… more