- Pearson (Baltimore, MD)
- …customers + Primary escalation point of contact for support desks, accepting requests through ticketing systems and other channels, such as email, IM, or in person + ... Track and follow open tickets via multiple ticketing systems and other channels + Regularly prioritize, communicate, and complete various tasks on multiple diverse… more
- TEKsystems (Columbus, OH)
- …for customer technical issues, assisting users through phone, chat, and ticketing systems. This role focuses on gathering information, performing initial ... phone‑based or email‑based support environments is a plus. + Familiarity with ticketing systems and basic computer applications. + Ability to work independently,… more
- Fairleigh Dickinson University (Teaneck, NJ)
- …daily direct supervision. The SDO will handle incoming tickets sent via the University's Ticketing portal, the Service Desk email account or by calls not handled via ... of hardware, software and basic networking principles. 5. Experience with ticketing systems, remote desktop tools, and IT support software. 6. Knowledge… more
- Reynolds & Reynolds (Charlotte, NC)
- …Thoroughly documenting problems, troubleshooting steps, and resolution via Proton&'s ticketing system- Troubleshoot and replace failed computing hardware on both ... with Windows Active Directory domains required~^~Must be seasoned with ticketing systems~^~Expertise with printer troubleshooting (network and local), scanner… more
- TEKsystems (Bloomfield, CT)
- …a high volume of customer and field team inquiries via phone, email, and ticketing systems + Manage 100-160 calls/tickets per day in a fast‑paced environment + ... support or contact center experience + Familiarity with CRM platforms and ticketing systems + Experience supporting internal teams in addition to external customers… more
- CACI International (St. Louis, MO)
- …detection, and initial triage (identify, investigate, categorize, prioritize, ticketing , and forwarding) of events/alerts/incidents. The SIEM processes approximately ... 100,000 Correlated Events Per Second; * Create tickets in the agency directed ticketing system for all alerts/incidents; * Obtain and aggregate all artifacts, data,… more
- Motion Recruitment Partners (Tucson, AZ)
- …repair experience (printers, PCs, POS systems). + Familiarity with ticketing systems and break-fix troubleshooting. + Basic networking knowledge (wired/wireless). ... with client SLAs and ensure timely and detailed ticket updates using a ticketing system. + Plan efficient daily routes and adapt quickly to changing schedules… more
- Ross Stores, Inc. (Perris, CA)
- …Tilt Tray, Garment on Hanger, Put To Light/Put To Voice picking, Ticketing \)\. * Comprehensive understanding and ability to troubleshoot hardware/software on the ... following deployed components: RF client devices, ticketing systems, label platforms, time keeping, backup environments and telephony systems **COMPETENCIES** :… more
- TEKsystems (San Antonio, TX)
- …required. Experience with Network Monitoring tools like Solar Winds and ITSM/ ticketing systems like ServiceNow are also requirements. Staff must possess excellent ... Tier 2 or engineering teams. Candidate will understand how to use ticketing systems, understand information displayed in red light/green light dashboards, and follow… more
- TEKsystems (Syracuse, NY)
- …with third party technicians/vendors frequently 4) Experience with incident management/ ticketing system, they use ServiceNow Responsibilities * Troubleshoot issues ... mindset * AV knowledge and troubleshooting skills * Experience with incident management/ ticketing system * Ability and willingness to quickly learn and adapt to… more
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