- Oracle (San Jose, CA)
- …of DC environments using monitoring tools. + Monitoring and responding in a ticketing environment that is used and monitored by multiple internal Oracle Cloud ... service owners and teams. + Documentation of activities and strict alignment to SOP's. + Decommission life cycle of data center hardware. + Inventory process, order replacement parts, and return failed parts as required. + System power supplies and cabling… more
- Community Health Systems (Franklin, TN)
- …+ Integrate and automate data protection workflows using ServiceNow for ticketing , reporting, and change management. + Lead disaster recovery planning, testing, ... and execution across critical systems. + Monitor and troubleshoot backup failures, performance issues, and capacity planning. + Maintain documentation, runbooks, and compliance reports for audits and regulatory reviews (HIPAA, HITRUST, etc.). + Mentor junior… more
- Xerox (Spokane, WA)
- …work closely with our customer to integrate with the chosen helpdesk ticketing platform. + Proactively manages proper configuration including set-up of consistent ... workflow scanning settings for all locations. For example, Dynamic Host Configuration Protocol (DHCP) and Media Access Control (MAC) Address. + Proactively manages firmware version prior to installation of new and swapped multifunctional devices to ensure ease… more
- Meta (Menlo Park, CA)
- …automation opportunities across deployments, migrations, orchestration, inventory, patching, and ticketing flows. Work closely with XFN's to influence roadmap and ... adoption 8. Manage Vendor and Managed Service Provider (MSP) execution (Advanced Proficiency) Lead a healthy, scalable ecosystem of vendors and MSPs focused on network availability, performance, and OE. Set clear expectations, oversee day-to-day execution, and… more
- Fiserv (Alpharetta, GA)
- …Soft. + 2+ years of experience with incidents, change and problem management and ticketing tools like Service Now, Remedy, CA Service Desk. + Bachelor's degree in a ... related field or an equivalent combination of education, military, and work experience. **Experience that would be great to have:** + Knowledge of ITIL frameworks and best practices. + Experience with automation and scripting languages. + Good analytical and… more
- Lockheed Martin (Eglin AFB, FL)
- …potential problems\. * Accurately log issues, actions taken, and resolutions in ticketing systems or reports\. * Clear communication with team members, peers, and ... leadership\. * Ensure smooth handovers for continuity, teamwork, and preventing errors\. * Work with other teams \(like IT support, field techs\) to escalate and resolve complex issues\. **Basic Qualifications:** * Must hold a Secret security clearance \(or… more
- SAIC (Washington, DC)
- …certifications: MSCE, CCNA, CompTIA A+, Network+, ITILv3/v4 + Remedy Ticketing System, LAN/WAN troubleshooting, thorough understanding of TCP/IP based networking ... and encryption devices. + Must be competent to work as part of a team on all phases of customer support to include physical activities such as moving printers, workstations, scanner and other items. Target salary range: $40,001 - $80,000. The estimate… more
- HCA Healthcare (Nashville, TN)
- …high-tempo, dynamic environment with a high-performance team. + Experience with work ticketing systems (eg - ServiceNow, JIRA). + Experience with Threat Modeling and ... Kill Chain analysis. **Licenses, Certifications, & Training:** The following certifications and courses are helpful, but, not required: + Certified Ethical Hacker (CEH) + GIAC: GSEC, GCIH, GCIA, GCED, GMON, GCDA, GDAT, GCFE or comparable + CompTIA Security… more
- Oracle (Irving, TX)
- …of DC environments using monitoring tools. + Monitoring and responding in a ticketing environment that is used and monitored by multiple internal Oracle Cloud ... service owners and teams. + Documentation of activities and strict alignment to SOP's. + Decommission life cycle of data center hardware. + Inventory process, order replacement parts, and return failed parts as required. + Structured cabling, labeling, and… more
- University of Miami (Coral Gables, FL)
- …assigned support incidents and requests using the IT service management ticketing system. + Responsible for the installation, maintenance, patching, updates, and ... troubleshooting of computers and network-attached devices and peripherals. + Installs software and software updates on faculty computers, studios, computer labs, classrooms, conference rooms, and performance spaces. + Maintains a list of software licensed by… more