- Amazon (Broomfield, CO)
- …new or upgraded hardware - Complete customer requests via Remedy trouble ticketing system - Troubleshoot networking, routing and inter connectivity issues, including ... and repeatable solutions and processes. - Manage work and priorities through ticketing system and workflow and Collaborate with various stakeholders to remove… more
- ManpowerGroup (Phoenix, AZ)
- …solutions + Troubleshoot and resolve technical issues using ServiceNow or similar ticketing systems + Reimage, back up, and restore user devices remotely and ... infrastructure applications + Prior experience working with ServiceNow or similar ticketing systems + Strong customer communication and service skills, with… more
- GovCIO (St. Louis, MO)
- …contact for users; document and log all calls and issues in the trouble ticketing system. + Escalate complex problems: Report significant or recurring issues to Tier ... or as part of a team. + Experience with ServiceNow (SNOW) or similar ticketing systems (preferred). Clearance Required: Must be clearable up to an active Secret… more
- TEKsystems (Buffalo, NY)
- …VPN, IP configuration). + Document all incidents, resolutions, and processes in the ticketing system. + Escalate complex issues to Tier 2/3 support teams when ... with Active Directory account management. + Knowledge of ITIL practices and ticketing systems (ServiceNow, Zendesk). + Customer service experience in a fast-paced… more
- Leidos (Dededo, GU)
- …Cable Assemblies (UCAs). Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues. This ... target to provide connect/disconnect service. *Track daily activities in the approved ticketing system. *Assist in the development and update of standard operating… more
- Mount Sinai Health System (New York, NY)
- …superiors.Ability to identify problem trends based on phone call volume and online ticketing system entries. + Ability to provide technical support over the phone ... and Group management). + Hands on experience working with an ITSM/ ticketing system (ServiceNow preferred). **General Skills and Competencies** Requires an in-depth… more
- Unity House (Troy, NY)
- …* Respond to help desk requests via phone, email, and ticketing system * Troubleshoot hardware, software, printers, mobile devices, and connectivity ... NYS Driver License and reliable transportation Preferred: * Experience with IT ticketing systems and remote support tools * Familiarity with nonprofit IT resources… more
- CAE USA INC (Orlando, FL)
- …The candidate will assist their fellow employees by overseeing a service desk ticketing system to appropriately resolve software problems and to help in the ... + Document and properly assign end user issues using a service desk ticketing system. + Troubleshoot problems with computer software and make repairs and corrections… more
- GovCIO (Santa Fe, NM)
- …+ Accurately document all calls, troubleshooting steps, and resolutions in ticketing systems (eg, ServiceNow) and reporting tools (eg, PowerBI). + Regularly ... accurately in real-time. + Prior experience with documentation in help desk, ticketing , or reporting systems preferred (training provided). + Prior exposure to… more
- ARAMARK (Gustavus, AK)
- …aspects of the retail operation including inventory management, warehouse management, receiving, ticketing and distribution + Work with HR department to hire staff, ... to and from the stores + Periodically check and verify the accurate ticketing of merchandise + Lead periodic physical inventories as well as potential count… more