- Pacific Program Management (Arlington, VA)
- …providing daily correspondence, updates and resolutions for client needs via ticketing system. * Responsible for FF&E (furniture, fixtures and equipment)/supply ... chain orders and desktop technology per customer request, within design standards, while ensuring deployment by scheduled date. Quality control and close out ticket prior to Service Line Agreement expiration. * Manage labor vendor as appropriate to ensure… more
- Insight Global (Collierville, TN)
- …timely escalation and documentation. The ideal candidate will have experience with ticketing systems, badge provisioning, and access control tools. We are a company ... committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive… more
- Amazon (Jeffersonville, OH)
- …and responds to after-hours emergencies. . Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization. . Open to up to ... 50% travel Physical Requirements: . Walk jobsites in uneven terrain and work at heights and from ladders. . Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or craw. . On occasions, lift and/or move up to… more
- Boar's Head Brand/Frank Brunckhorst Co., LLC (Sarasota, FL)
- …Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI's, Performance Metrics, ... Incident Queue Management & Problem Management (RCA) in ITSM Tool. + Installs, configures, troubleshoots, and upgrades computer-related production equipment, end user computing devices, mobile devices, telephony devices, conference room hardware, focusing on… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …infrastructure (VDI) troubleshooting, leveraging secure remote access tools. + Maintain approved ticketing and tracking system to log, monitor, and document all user ... interactions, resolutions, escalations, and follow-ups. + Demonstrate analytical thinking in performing root cause analysis by efficiently diagnosing and resolving technical issues. Document any lessons learned in tickets and knowledge base to enable earlier… more
- CareFirst (Baltimore, MD)
- …and service quality. + Manage and optimize the use of Broker360 and ticketing systems to track interactions, issues, and resolutions. + Ensure compliance with ... regulatory requirements, company policies, and industry standards. + Drive development and adoption of service dashboard(s) to track performance and progress, including broker-level dashboards. + Drive development and ongoing enhancement of broker portals to… more
- Amazon (Garland, TX)
- …under pressure - Experience managing work and priorities through a ticketing system - Experience with cabling infrastructure best practices and methodologies ... - Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally… more
- Marriott (Bethesda, MD)
- …growth and pattern of exceptional performance. + Experience working in a ticketing or incident management environment. + Ability to troubleshoot, analyze, and ... communicate issue details clearly in real time. + Proven leadership experience with end-user service support with a global scope. + Prior experience participating in in large-scale deployment, rollout, or cutover events. + Strong familiarity with Microsoft… more
- Robert Half Technology (Nashville, TN)
- …mindset + Document incidents, resolutions, and procedures accurately within the ticketing system + Escalate unresolved or complex issues to appropriate teams ... as needed + Follow established IT policies, procedures, and service standards + Participate in onboarding and job shadowing until able to work independently Requirements Required Qualifications + 1-2 years of experience in a help desk, desktop support, or… more
- Robert Half Technology (Broken Arrow, OK)
- …+ Ensure prompt resolution of technical support requests via phone, email, and ticketing systems + Set performance goals and track key metrics to deliver excellent ... service + Act as an escalation point for complex issues and collaborate with IT leadership on process improvements + Foster a supportive, collaborative team environment with ongoing coaching and detail oriented development Requirements Requirements: + Previous… more