- Iron Mountain (Phoenix, AZ)
- …+ Monitor, resolve and update all assigned service tickets using IMDC's ticketing system. Including trouble tickets and customer installations of electrical and ... physical equipment. + Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation. + Proactively identify issues and take the needed steps to resolve them.… more
- Access Dubuque (Dubuque, IA)
- …troubleshooting and helps manage support ticket requests assigned via a centralized ticketing system. In addition, you will be responsible for: + Assembly and ... configuration of PC / MAC hardware + Documentation and mentoring of the Help Desk + Client-level networking troubleshooting skills to assist with problem resolution including wireless technologies and remote access solutions + Windows 10 / 11 Imaging and/or… more
- Shift Robotics (Austin, TX)
- …a customer-centric approach to service. + Familiarity with CRM software and ticketing systems. + Detail-oriented, organized, and able to manage multiple tasks ... efficiently. + Proficiency in Microsoft Office and Google Workspace tools. + Desire to learn about and support our mission to make the world a more walkable place. + Ability to work collaboratively within a team and independently when needed. + Previous… more
- Two95 International Inc. (Montvale, NJ)
- …wherever needed. + Support during Outages and Scheduled Downtimes. + Monitor the ticketing tool and respond accordingly within agreed SLAs. + Hands-on experience in ... Java & java Web Services Projects (SOAP Webservices preferred) + Experience of application framework - Spring, Hibernate + Knowledge of Java EE-based application server runtime platform used for building, deploying, and hosting highly-transactional Java… more
- General Dynamics Information Technology (Quantico, VA)
- …work cell phone for bad weather or significant building closures + All VIP ticketing communication is handled as high priority. + Maintains and updates records and ... tracking databases + Alerts management to recurring problems and patterns of problems + Works with system administrators and developers to ensure services/incidents are completed + Provides an outstanding customer service experience in a variety of… more
- Two95 International Inc. (Cherry Hill, NJ)
- …and network systems. + Document and track all support requests in a helpdesk ticketing system. + Escalate complex issues to higher-level support staff as needed. + ... Install, configure, and maintain software applications and operating systems. + Perform regular maintenance tasks on hardware and software systems. + Provide end-user training on software applications and systems. + Communicate technical information to… more
- Amazon (Bellevue, WA)
- …of ground infrastructure. - Integrate with other existing systems such as trouble ticketing , dashboards, and metrics tools and services - Measure and improve the ... performance and availability of the Amazon Leo Ground Infrastructure - Provide critical operations support and incident response for the service, while taking part in an on-call rotation A day in the life Design, Coding, Operational Excellence: Work with… more
- Insight Global (Wilmington, DE)
- …issue resolution in Windows-based enterprise environments. * Familiarity with ticketing systems (eg, ServiceNow) and Request/ incident/change management processes. * ... Excellent interpersonal skills and the ability to communicate clearly with both technical and non-technical stakeholders. * Ability to work independently and collaboratively across global, cross-functional teams. * Experience with documentation tools and… more
- Comcast (Mount Laurel, NJ)
- …involving 24/7 support is HIGHLY desirable, as well as experience in formal ticketing systems and a demonstrated ability to work in a metrics-based service desk ... that tracks progress through analytics + In-depth knowledge of OSI layers 1-7 and an ability to troubleshoot and categorize issues accordingly and then engage the appropriate fix agents in a timely manner if they are not able to affect a fix + Must have an… more
- ASM Global (Dallas, TX)
- …2016 + IT Management tools (eg Active Directory) + Experience with an IT ticketing solution to track and manage issues and requests (eg ServiceNow) + Managing ... external vendors delivering managed IT services + Relevant technical and project management certifications preferred + Function as a leader throughout the project lifecycle + Manage scope and estimate delivery schedules on the project + Provide mentoring and… more
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