- ManTech (Herndon, VA)
- …environment. + Experience with remote desktop support tools and enterprise ticketing systems (eg, ServiceNow, Remedy, Jira Service Management). + Ability to ... quickly adapt to changing tasks and learn new skills on the job. + Strong attention to detail and organizational skills. **Clearance Requirements:** + Must have an active TS/SCI clearance with Polygraph. **Physical Requirements:** + Ability to remain… more
- Neovia Logistics (Dallas, TX)
- …responsibilities: records, tracks, and documents incidents and requests within the ticketing tool + Responds to service, product, technical, and customer relations ... questions in a timely manner, and escalates issues accordingly. + Maintains asset inventory of all endpoints, software, and software licenses. + Cooperates in projects such as training, documentation and exhibition installations. + Provides regular reports,… more
- ASM Research, An Accenture Federal Services Company (Portland, OR)
- …subject matter experts as required. + Enter IT problem descriptions into ticketing system and troubleshoot the issue sufficiently to appropriately refer the problem ... to the correct IT support group. + Manage hardware assets and track via asset management applications. + Troubleshoot and repair Desktop/Laptop and thin client, printer, and mobile device hardware. + Troubleshoot peripheral devices (Printers, Smartphones,… more
- Amazon (Seattle, WA)
- …and operations including regulatory compliance for all agreements, customer registration, and ticketing in accordance with local laws. * Ability to travel and ... ability to work independently and autonomously. A day in the life AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level… more
- Red River (Santa Clarita, CA)
- …quickly. + Experience working with ServiceNow or similar enterprise ticketing systems, including adherence to KBAs, Ticket/Queue Management, SLA compliance, ... and escalation workflows. **Preferred Education/Certification/Experience: ** + Exposure to network basics, such as VLAN concepts, port activation checks, and LAN/Wi-Fi troubleshooting before escalation. + Strong understanding of ITIL practices, especially… more
- Rubrik (Des Moines, IA)
- …repositories used by Commercial Legal; (iii) managing Commercial Legal's front door ticketing system and engaging with the internal sales clients; (iv) supporting ... Commercial Legal's sales clients with their day-to-day questions; (v) and post-signature contract management. This role will not involve pre-signature contract review or negotiating. We are open to in-person or full-time remote for this position in the US only… more
- Expedient (Lewis Center, OH)
- …the secure transport of equipment to and from the facility. + Use the ticketing system to log all requests and activities including documentation of special requests ... and customizations considered important for future support. Recommended Qualifications: + Previous customer-service work experience. + Industry certifications (such as CompTIA, A+ or Network+) or equivalent work experience in an IT role or academic experience.… more
- Amazon (Canton, MS)
- …other dashboards and scheduling tooling. - Instruct others on scheduling, ticketing , and provide mentorship in developing solutions. Physical Requirements: - Walk ... job sites in uneven terrain - Work at heights and from ladders - Regularly lift and/or move up to 39 pounds; and participate in group lifts for 40 pounds or more - Coordinate body movements when using tools or equipment - Reach and stretch to position… more
- Leidos (Tampa, FL)
- …DOD directives, cybersecurity policies, and best commercial practices. + Utilize ticketing systems for detailed documentation of outages and network change ... activities. + Provide technical problem resolution for a wide range of network infrastructure problems or anomalies. + This position requires flexibility to support 24x7 Network Operations including 12 hour shifts as required. Minimum Qualifications: + Current… more
- ASM Global (Alexandria, LA)
- …and adjust to situations as they occur. Computer Skills + Operate computerized ticketing system and standard office equipment. Other Qualifications + One Year cash ... handling experience is preferred. + Must be at least 18 years old. + This position will require the applicant to pass a background check and credit check. Physical Demands The physical demands described here are representative of those that must be met by an… more
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