- Texas State University (San Marcos, TX)
- …troubleshooting skills using logical, strategic processes. + Experience with support ticketing systems. + Understanding of IT security best practices and ... remediation. + Ability to translate complex technical and compliance into documentation and protocol. Job Description This position will administer and manage core systems and services provided to the Department of Computer Science. Responsibilities include… more
- Rehrig Pacific Company (Pleasant Prairie, WI)
- …external customers. + Track, document, and manage customer issues using the ticketing system, ensuring accurate records and follow-ups. + Escalate complex issues as ... needed and document resolution steps for continuous improvement. + Update, maintain, and publish support documentation to enhance knowledge sharing. + Assist field engineers with software installations and validation to ensure successful deployment. +… more
- Walmart (Denver, CO)
- …correct solutions and root causes analysis. * At least 1 year of working with ticketing systems like Jira and ServiceNow. * At least 1 year of working with Office ... 365 Admin Center * At least beginner level understanding of Command Prompt, PowerShell and Terminal. * Solid foundation of Windows and macOS imaging. * Knowledge of Self-Service software installation tools such as Company Portal and Manage Engine. *… more
- SMX (Patuxent River, MD)
- …on status and outcomes + Manage incidents and service requests through the ticketing system, ensuring resolution is completed accurately and on time + Participate in ... technical meetings with customers to gather requirements and provide input on architecture and project solutions **Required Skills & Experience** + Clearance: Secret + Must be able to obtain and maintain a DoD Top Secret clearance; Interim Secret required to… more
- Quality Technology Services, LLC (Suwanee, GA)
- …environment + Two or more years of experience working with ServiceNow or other ticketing software + One or more years of experience with change and/or incident ... management + ITIL V3 certification **KNOWLEDGE, SKILLS AND ABILITIES** + Capability to handle multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor + Superior communication skills in working with… more
- ASM Global (Louisville, KY)
- …global network of venues, portfolio of powerful sports and music brands, ticketing and content distribution platforms and its integrated entertainment districts to ... deliver the most creative and innovative live sports and entertainment experiences that inspire athletes, teams, artists and fans. Position Summary: Ensures a high standard of expectation is met with regards to maintaining a clean facility at all times.Salary:… more
- EMS LINQ (Austin, TX)
- …customer support technologies and tools (eg, Chat, zoom, salesforce, AI, ticketing platforms) preferred. + Willingness to travel occasionally for customer visits, ... conferences, and other business-related events. + Flexibility to work non-standard hours as needed to support global and nationwide customers and team members in different time zones. **The Tech:** + Salesforce + Microsoft Suite + Dialpad + Fully Story… more
- Zscaler (San Jose, CA)
- …or PXE boot + Familiarity with Jira, Confluence, or other ticketing and documentation tools **\#LI-Onsite** **\#LI-DB1** Zscaler's salary ranges are benchmarked ... and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including… more
- ASM Research, An Accenture Federal Services Company (Baltimore, MD)
- …qualifications** + Experience with digital signage, current VTC systems, and ticketing systems (eg, ServiceNow). + Exposure to reading AV drawings, labeling ... standards, and basic cable termination. **How success is measured** + Meeting room readiness and uptime targets met. + Ticket response and resolution within defined SLAs. + Positive end-user satisfaction scores and feedback. + Accurate documentation and… more
- Bandwidth (Raleigh, NC)
- …VoIP, HTTP messaging, 911 or Toll-Free. + Address customer inquiries through our ticketing system, phone, or email in a timely and professional manner. + Analyze ... call flows, packet captures, and system logs for faults. + Collaborate with customers, vendors, carriers, or internal teams to obtain information and resolve issues. + Test and duplicate customer issues to validate the issue and resolution. + Escalate issues… more
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