- ARSIEM (Arlington, VA)
- …incidents in official systems of record, including case management systems and ticketing systems. + Coordinating with internal and external customers, partners, and ... stakeholders. + Ingesting, validating, and evaluating information to determine optimal courses of action, including providing response support to requesting entities. + Updating and tracking cases and tickets with accuracy, timeliness, reliability, and… more
- Walmart (Bentonville, AR)
- …of the contact center platform with enterprise systems such as **CRM, ticketing , and AI/ML services** . + Partner with Infrastructure, Security, and Compliance ... teams to deliver a **secure, resilient, and compliant** platform for high-volume operations. Execution & Delivery + Translate strategic objectives into actionable product requirements and features for engineering teams. + Prioritize initiatives based on… more
- Maersk (VA)
- …after launch of hyper care. + Provide front-line site support (via a ticketing system) to troubleshoot system issues and resolve L1/L2 incidents before Platform and ... IT (level 3) are engaged. + Work closely with Product and Tech to vet and test new system functionality + Partner with Workforce Upskilling & Onboarding to help identify training opportunities. + Identify and provide requirements across Regional MGF for data… more
- CACI International (College Park, MD)
- …Windows environments through various channels, including phone, email, chat, and ticketing systems (JIRA/Confluence). This role not only involves supporting daily IT ... operational activities but also making substantial contributions and allows you to help propose and engineer solutions to specific research projects and needs. **Qualifications:** _Required:_ + Active TS/SCI with Polygraph + Provide support for implementation,… more
- Lowe's (Mooresville, NC)
- …through answering inbound calls timely and process inquires/requests from ZenDesk ticketing system. + Partner closely with Outside Sales Representatives and Pro ... Solutions Center + Research and reconcile misapplications, overpayments, and unapplied cash, requesting refund checks, as needed + Submit regular reports on the status of unpaid accounts and any repayment progress + Leverage customer data (payment history,… more
- Xeris Pharmaceuticals, Inc. (Chicago, IL)
- …+ Proven supervisory experience with a strong grasp of helpdesk fundamentals- ticketing systems, SLA adherence, and performance metrics; ITIL Foundation knowledge or ... certification preferred. + Advanced capabilities using Microsoft products including Outlook, Excel, Word, PowerPoint, Teams and SharePoint. + Knowledge of modern workplace technologies, Windows system administration, M365 administration, enterprise backup and… more
- Amazon (Sparks, NV)
- …transport companies * Ability to manage work and priorities through a ticketing system and coordination with Manager * Familiarity with computer hardware components ... and operating systems * Proficient with computers and Microsoft Office (Outlook, Word, Excel) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our… more
- Colossal Contracting, LLC (Albany, NY)
- …direct supervision or detailed direction. + Experience with using and managing Remedy ticketing systems. + Candidates must be able to work on-site at client sites ... in the surrounding geographical region. + Technical Certifications including but not limited to: A+, Net+, CCNA + Active DOE Q Clearance or DOD Secret Clearance required. Can hold up to TS/SCI. Travel Periodic travel to worksites in the same geographical… more
- Lockheed Martin (King Of Prussia, PA)
- …support, network and server administration * Provide customer support utilizing service/problem ticketing system * Setup and manage shared folders within a Windows ... and Linux environment \*\*In light of current internal business pressures, priority consideration will be given to qualified candidates who are currently affiliated with the Enterprise Business & Digital Transformation \(EBDT\) organization\*\* **Basic… more
- Amazon (Sparks, NV)
- …transport companies - Ability to manage work and priorities through a ticketing system and coordination with Manager - Familiarity with computer hardware components ... and operating systems - Proficient with computers and Microsoft Office (Outlook, Word, Excel) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our… more
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