- 7-Eleven (Enon, OH)
- …replacement is necessary and process orders using asset management and ticketing systems to ensure timely resolution. + Accurately document all interactions, ... for troubleshooting and diagnostics. + Experience with incident management and ticketing systems (eg, ServiceNow, Zendesk, JIRA) for tracking and documenting… more
- Insight Global (Baton Rouge, LA)
- …is properly tracked - Document issues, resolutions, and best practices in our ticketing system (FreshService) - Escalate complex issues to Tier 2/Tier 3 support when ... environment - CompTIA A+ or similar IT certification - Experience with ticketing systems (FreshService, Zendesk, ServiceNow) - Familiarity with remote support tools… more
- NTT DATA North America (Austin, TX)
- …Monitoring and OCI Monitoring to generate alerts and connect with ServiceNow Incident Ticketing + Be able to connect multi-cloud VMs and instances with Microsoft ... Monitoring and OCI Monitoring to generate alerts and connect with ServiceNow Incident Ticketing + Be able to connect multi-cloud VMs and instances with Microsoft… more
- Insight Global (North Las Vegas, NV)
- …devices. * Provide resolution of issues typically received in our IT ticketing system, including triaging issues, and if needed, escalating to other technical ... Microsoft Active Directory o Microsoft 10+ operating systems o ServiceNow ticketing system/technology tracking * General understanding of LAN/WAN troubleshooting *… more
- New York Botanical Garden (Bronx, NY)
- …and repeat customers. + Manage reservations, payments, and confirmations using ticketing systems. + Enforce policies, manage follow-ups, and send pre-visit ... + Strong working knowledge of Microsoft Word and Excel required knowledge of Ticketing Systems/and or database systems a plus. + Must be available holidays ,… more
- Sysco (College Park, GA)
- …as needed. **Description of Responsibilities:** + Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as ... assigned. + Train and assist end users to effectively utilize the enterprise ticketing system + Maintain reliable "Hot Spare" Laptop/Desktop systems + Dispose of old… more
- Amazon (Boardman, OR)
- …with various stake holders to remove project obstacles Report current status via ticketing system, status reports, email and slack Manage work and priorities through ... ticketing system and workflows to complete customer requests and projects Maintain accurate records and document problems and processes to successfully draft and… more
- L3Harris (Greenville, TX)
- …be responsible for answering incoming calls, logging interactions within our ticketing system, and managing incident and service requests. Essential Functions: + ... 2016 and O365 suite Preferred Additional Skills: + Familiarity with ITSM ticketing systems (ex. ServiceNow, Remedy). + Experience in monitoring systems and… more
- Warner Bros. Discovery (Atlanta, GA)
- …of technical performance. Evaluate and prioritize incidents in our ServiceNow ticketing system, communicating status updates to partners, serving as an escalation ... within the team. Evaluate and prioritize incidents in our ServiceNow ticketing system, communicating status updates to partners, serving as an escalation… more
- JDA Partners Technical Services Group LLC (New York, NY)
- …Desk and User Support + Provide Level 1 support for end users via ticketing system, phone, and in-person requests. + Troubleshoot issues related to Windows, macOS, ... Adim, Teams Admin - willing to train + Familiarity with asset management and ticketing platforms, with the capacity to quickly develop proficiency in new systems. +… more