- Actalent (Phoenix, AZ)
- …+ Document all support interactions, root causes, and corrective actions in the ticketing system. + Escalate unresolved or critical issues to engineering or field ... service teams as needed. + Participate in knowledge sharing and contribute to support documentation and training materials. + Support continuous improvement by identifying recurring issues and recommending long-term solutions. Essential Skills + Two or more… more
- TEKsystems (New York, NY)
- …workstations/devices into the network as appropriate . Work in our Service Desk ticketing system . Document troubleshooting steps & procedures so others can leverage ... knowledge . Maintain inventory of local assets . Project based work as needed Skills Desktop, Support, Imaging Top Skills Details Desktop,Support,Imaging Additional Skills & Qualifications 4+ years of related experience. . Strong understanding of Windows and… more
- TEKsystems (Bolingbrook, IL)
- …schedule sessions when appropriate. + Document activities and resolutions in a ticketing system for tracking purposes. + Maintain inventory of hardware and software ... assets. + Collaborate with internal teams to resolve technical issues. + Ensure customer satisfaction through professional communication and follow-up. + Keep support documentation and troubleshooting guides up to date. + Perform additional duties as assigned.… more
- Xcel Energy (Denver, CO)
- …defined service level agreements. Document all events/incident activity within ticketing system including interaction with customers, vendors and support personnel. ... Ensure all control center, emergency response, and dispatch processes, and administrative processes are followed and in compliance with regulatory requirements. + Triage/Troubleshooting/Break-Fix: Use tools to identify failure point in systems and assist in… more
- KBR (Chantilly, VA)
- …to assist staff with technology use + Tracks all work in the IT ticketing system + Maintains a current inventory of all technology equipment and assists in ... the administration of the inventory control system + Maintains a license inventory for all software purchased Qualifications Required: + Minimum of 10 years experience and a thorough understanding of administrative processes and familiarity with DoD office… more
- GoNetspeed (Rochester, NY)
- …Job Functions: Basic overall: Clearly documenting ALL calls via our Ticketing System. Communicating complex technical issues to customers in an easy-to-understand ... manner. Respond professionally and proficiently to internal and external customers. Perform customer call backs as appropriate and small business customer support. Proactively monitor all in-service Systems and respond to major events appropriately. Ability to… more
- TEKsystems (Kansas City, MO)
- …intranet issues, password resets, network troubleshooting, copiers, printers, scanners, etc. The ticketing system currently being used is Remedy. + This is a 24/7 ... service desk in a classified environment. Technicians are required to hold at minimum a DoD Secret Clearance and a CompTIA Security + CE exam certification. + There is a lot of upward mobility from this position. Technicians will be presented the opportunity… more
- Insight Global (Irving, TX)
- …project management using Waterfall or Agile methodologies * Familiarity with support ticketing systems * Excellent communication skills with the ability to present ... technical information to non-technical stakeholders * Bachelor's or Associate degree * PMP or equivalent certifications * Experience leading or managing a team more
- ProAmpac Holdings, Inc. (Haverhill, MA)
- …+ Inspect skids of finished product for proper label, date code, special ticketing of product that requires additional product information for specific customers. + ... Ability to locate, gather and transport to work areas all cartons, cores, concentrates, resins, and all other supplies as needed for production requirements in the absence of a material handler. + Capable of maintaining filters on resin pumping system to… more
- Amazon (Herndon, VA)
- …to after-hours emergencies. . Perform service activities such as monitoring/reviewing ticketing systems, performing root cause analysis, and prioritizing tasks. . ... Actively manage service agreements to include vendor labor scheduling, quality assurance, and financial invoice review. About the team Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing… more