- City of Norfolk, Virginia (Norfolk, VA)
- …indicate your level of experience operating a cash register and/or an automated ticketing system. + No experience with cash register and/or automated ticketing ... system + 0-6 months + 6 months to 1 year + Up to 2 years + More than 2 years 08 Are you comfortable performing general math calculations such as addition, subtraction, multiplication and division? + Yes + No 09 Do you have the legal right to work in the United… more
- Applied Research Solutions (Washington, DC)
- …with configuration management tools such as Salt, Ansible, Chef, or Puppet + Ticketing Systems: Proficiency with Jira or similar ticketing and incident ... management systems + Cloud Platforms: Working knowledge of Azure cloud services; experience supporting cloud-based applications + Operating Systems: Strong troubleshooting skills in Windows and Linux environments + Virtual Machines: Experience building,… more
- Koniag Government Services (Chantilly, VA)
- …+ Document all customer interactions, troubleshooting steps, and resolutions in the ticketing system. + Escalate critical or highly complex issues to Tier III ... of IT security principles and practices. + Experience with help desk ticketing systems and remote support tools. + Excellent verbal and written communication… more
- 7-Eleven (Enon, OH)
- …replacement is necessary and process orders using asset management and ticketing systems to ensure timely resolution. + Accurately document all interactions, ... for troubleshooting and diagnostics. + Experience with incident management and ticketing systems (eg, ServiceNow, Zendesk, JIRA) for tracking and documenting… more
- TEKsystems (Denver, CO)
- …* Process and tool use: Work within an ITIL environment and use the ticketing system (Freshservice). * Career growth: Take on system administration tasks over time; ... experience across technologies-experience in smaller-company environments is a plus. * Ticketing systems: Experience with Freshservice or similar ITSM tools. * Basic… more
- Robert Half Technology (Charlotte, NC)
- …workflows, and procedures + Manage and optimize helpdesk tools such as ticketing systems, remote support platforms, and knowledge bases + Monitor performance metrics ... of networking fundamentals (DNS, DHCP, VPN, TCP/IP, Wi-Fi) + Experience with ticketing systems such as ServiceNow, Jira Service Management, Freshservice, or Zendesk… more
- Commvault (NJ)
- …and create templates for frequent issues to speed up response times + Ticketing Systems: Utilize a ticketing system that automatically categorizes and ... prioritizes incoming support requests, ensuring urgent issues are addressed promptly + Knowledge Base: Develop a comprehensive knowledge base or FAQ section to empower customers to find answers independently and reduce incoming requests + Workflow Automation:… more
- Michigan Technological University (Houghton, MI)
- …non-routine questions; receive and route mail; manage email accounts and ticketing system; compose routine correspondence; draft replies to non-routine inquiries. 2. ... Experience using Perceptive Content, Content Management System, Banner software, and Ticketing software. * Experience working in a financial institution and/or… more
- Robert Half Technology (Albuquerque, NM)
- …cabling, patch panels, switch ports) + Document all work clearly in the ticketing system, including time entries and resolution notes + Follow escalation procedures ... experience + Prior MSP or help desk experience + Familiarity with ticketing systems (Autotask, ConnectWise, etc.) + Knowledge of Active Directory environments +… more
- CyrusOne (Carrollton, TX)
- …and receiving reports + Monitor e-mail queue and log all e-mails within the ticketing system + Monitor ticket queue and follow-up on open tickets within designated ... manage multiple projects and shifting workloads in a fast-paced environment + Knowledge of ticketing system is a plus + Willingness to adjust hours as required by… more
Recent Jobs
-
Video Production Intern
- U-Haul (Phoenix, AZ)
-
Consulting Member of Technical Staff (Oracle Kubernetes Engine)
- Oracle (Hagatna, GU)
-
Ophthalmology - Comprehensive | Banner University |
- Banner Health (Tucson, AZ)
-
Quality Lab Technician (2nd Shift)
- Amrize (Waukesha, WI)