- TEKsystems (Lanham, MD)
- …users at tech walk‑up bars in staffed locations + Utilize ServiceNow for ticketing (preferred but not required) + Use LogMeIn for remote support when applicable ... Required Skills & Experience + Experience with Windows 10 and Microsoft Office + Basic knowledge of Active Directory + Strong deskside support + Ability to work independently and manage time effectively + Experience in a hospital or clinical environment is a… more
- Federal Reserve Bank (Philadelphia, PA)
- …through ownership of customer Incident and request intake using designated Ticketing tools. Provide direction and support for customer questions regarding device ... drop off, order pickups and vending support in coordination with the REM ITSM team; including maintaining stock, identifying product ideas, working with customers on returns, and helping the team maintain great customer service. **Process Automation… more
- M. C. Dean (Austin, TX)
- …using IT systems. + Utilize technology-based problem tracking system (ie, ticketing system) to document helpdesk phone calls; document troubleshooting steps prior ... to completing ticket and or escalating to next level of support. + Monitor Enterprise system status for problems such as network outages and or degraded services; provide initial troubleshoot notify proper Sr. Level administrators when required. + Support… more
- Robert Half Technology (Sandy Springs, GA)
- …Strong troubleshooting and customer service skills Preferred Skills + Familiarity with ticketing systems and remote support tools + Ability to manage multiple ... priorities in a fast-paced environment Technology Doesn't Change the World, People Do.(R) Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer… more
- Kinder Morgan (Shorewood, IL)
- …complex problems to isolate outages and restore services. + Work within a ticketing system to document the resolution of telecomm outages, installations and repairs. ... + Regularly and directly interface with a wide variety of people with tact, courtesy and professionalism, including but not limited to other employees, management, vendors, and customers. + Schedule each work day for optimum efficiency for the greatest benefit… more
- Marotta Controls, Inc. (Parsippany, NJ)
- …Primary + Manage incoming requests for new components through a Jira-based ticketing system. + Review new components against existing library entries to prevent ... duplication. + Develop, implement, maintain, and document library standards and best practices. + Assess new component requests for feasibility based on assembly requirements. + Generate and/or reuse schematic symbols in a scalable and efficient manner. +… more
- Robert Half Technology (Alpharetta, GA)
- …experience with monitoring and alerting systems Familiarity with CRM and ticketing platforms (ServiceNow, Salesforce, etc.) Technology Doesn't Change the World, ... People Do.(R) Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and… more
- CACI International (Hampton, VA)
- …and maintain security incident reports and dashboards. + Experience using a ticketing system. + Stay current with emerging threats and vulnerabilities and recommend ... security improvements. + Demonstrate knowledge of incident response processes (detection, triage, incident analysis, remediation, and reporting). + Ensure security testing and evaluations are completed and documented. + Basic understanding of Microsoft SQL… more
- NBC Universal (Orlando, FL)
- …skills, and/or abilities (KSAs) required. + Familiarity with SalesForce CRM and event ticketing . + Thrives working in a fast-past environment. + Ability to work ... independently as well as within a team and can collaborate between departments. + Strong interest in horror entertainment and immersive experiences. + Excellent written and verbal communication and organizational skills. + Availability to work evenings,… more
- Huntington Ingalls Industries (Arlington, VA)
- …solutions, and manages ticket input, updates, and resolution in the OCIO ticketing system to maintain service level agreements. + Supports Security Operations and ... Engineering by providing technical solution support and expertise: + Identifies security risks and recommends risk mitigation strategies. + Reviews new and existing systems to ensure baseline security requirements are met and to recommend security… more