- Iron Mountain (Manassas, VA)
- …+ Technology adept with preferred experience in Access Control systems and ticketing system software. + Perform basic computer data entry. + Opportunities for ... overtime work will be available. + Working hours are varied and nights, weekends and holidays may be required. + The ability to obtain security clearance via government or other agency background check may be required for customer support. + Applicants must… more
- 32BJ Benefit Funds (New York, NY)
- …+ Determines and issues priority levels for helpdesk queues in IT Helpdesk ticketing system. + Monitors system alert management system and responds to alerts for ... hardware and software issues. + Provide excellent customer service, answer Help Desk phone in courteous and professional manner. + Understand and evaluate end-users' needs, develop creative technical solutions, and know when to escalate a problem. + Document… more
- ManTech (Chantilly, VA)
- …trip reports; respond to requests and document actions taken in a ticketing system. **Minimum Qualifications:** + 5+ years of experience in Information Technology, ... focus on network, Cisco routers and switch configurations, LAN/WAN Management; High School Diploma or equivalent. + Hands-on experience and expertise in the installation and management of public and/or private networks such as Internet protocol (IP) networks,… more
- Robert Half Technology (Uniontown, OH)
- …troubleshooting Microsoft Windows 10 systems. * Solid understanding of service desk ticketing systems and processes. * Excellent organizational skills with a strong ... attention to detail. * Effective communication skills to interact with diverse groups of users. * Ability to work collaboratively within a team environment. * Previous experience in a call center setting is a plus. Technology Doesn't Change the World, People… more
- Community Health Systems (Laporte, IN)
- …and Abilities** + Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such ... as Oracle or similar. + Strong verbal and written communication skills, ensuring clear and professional interactions. + Ability to handle high call volumes and multi-task across different customer service platforms. + Strong problem-solving skills with the… more
- Iron Mountain (Manassas, VA)
- …customer requests, on-the-job training will be provided. * Monitor service management ticketing system for tasks as assigned throughout your daily shift.Tasks can ... include customer requests, escorting, trouble tickets, material handling, and customer installations. * Proactively identify issues and take the needed steps to resolve them. * Shipping and receiving: inbound and outbound shipments, dock space management,… more
- Actalent (Cleveland, OH)
- …systems. Responsibilities + Respond to and resolve customer inquiries via the ticketing system. + Troubleshoot login issues and escalate complex cases as needed. ... + Assist hospital staff with navigating workflows within the platform. + Provide guidance on best practices for case management and scheduling. + Understand medical terminology to communicate effectively with hospital systems. + Understand the workflows of… more
- Under Armour, Inc. (Livermore, CA)
- …to the Store Leadership + Assist as needed in operations; cash desk/ ticketing /merchandising/stock replenishment + Collaborate with teammates to achieve store goals + ... Ability to actively listen to feedback from leadership to continue to grow as a teammate + Perform other tasks as assigned by management **Requirements** **To be considered for this role, you must meet these minimum requirements:** + At least 18 years old +… more
- UIC Government Services and the Bowhead Family of Companies (Charleston, SC)
- …IP addresses in the IPA Database. + Utilize the Remedy System (or current ticketing system) to assign and track trouble calls as appropriate. + Help Desk Specialist ... will assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance. + Participate in the development and maintenance of Standard Operating Procedures… more
- University of Washington (Seattle, WA)
- …ProCard purchases using Workday's ProCard reconciliation module. + Utilize UWConnect ticketing system to include all communication and documentation for each ... requested transaction. + Assist manager in Accounts Receivable, including + Create invoices and other AR tasks in Workday. + Develop and document College-specific AR best practices. + Develop and document workflows that integrate departmental business needs,… more