- Cayuse Holdings (Hagatna, GU)
- …[Windows/macOS], network connectivity, and business applications. + Proficiency in using ticketing and incident management systems. + Experience Service Desk or ... Customer Service experience. **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic… more
- HTC Global Services Inc (Brooklyn, NY)
- …desktop tasks + Familiarity with ServiceNow, Remedy, Zendesk, or other IT ticketing systems. + Intermediate to advanced proficiency in Microsoft Office applications ... Preferred Experience (a plus): + Prior expereince working in a hospital or clinical setting + Experience with CrowdStrike (endpoint protection) + Experience with Rapid7 (vulnerability management and security analytics) + Experience with N-Able (remote… more
- Zayo (Chantilly, VA)
- …or similar ERP systems.* Experience with Salesforce or similar ticketing /CRM platforms.* Ability to thrive in environments supporting high-availability ... infrastructure and tight SLAs. Estimated base pay range for this role is $26.92 - $41.39 USD / hour The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making… more
- Cognizant (Carson City, NV)
- …Engineering, or related field. + Understanding of ITIL, incident management, and ticketing systems (ServiceNow). + Familiarity with Windows OS, Microsoft 365, Active ... Directory, DNS, DHCP, and network troubleshooting. + Exposure to cloud platforms (AWS, Azure), endpoint security, and remote support tools. + Strong analytical, troubleshooting, and communication skills. + Eagerness to learn new technologies and contribute to… more
- CyrusOne (Aurora, IL)
- …monitoring platform + Monitor e-mail queue and log all e-mails within the ticketing system + Monitor ticket queue and follow-up on open tickets within designated ... time frame + Maintain proper escalation procedures + Evaluate + Communicate + Use independent thinking for resolution for level 1 alerts + Escalate issues when appropriate + Act as "Smart Hands and Feet" for client requests + Perform Level 1 response on… more
- Educational Testing Service (Santa Fe, NM)
- …Experience with accessibility testing is a plus. + Knowledge of version control and ticketing systems (eg, SVN, Jira). **Why Join Us?** Our people drive our success. ... We are committed to creating a workplace where differences are embraced, everyone is valued, and you can bring your authentic self to work every day. Our culture is creative, supportive, and inclusive-focused on helping people reach their full potential. When… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- …network monitoring tools and SPAN/packet capture analysis + Experience with ticketing systems and incident management processes + Strong troubleshooting and ... problem-solving abilities + Excellent written and verbal communication skills + Ability to work independently in a 24x7 operational environment + Strong attention to detail and commitment to documentation standards + Customer service orientation with ability… more
- Burlington (Houston, TX)
- …is sized in compliance to standards, signage is appropriately replaced and updated, ticketing is accurate and up to date, and packaged merchandise is sealed. + ... Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store. + Assist the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training,… more
- MyFlorida (Tallahassee, FL)
- …+ Maintain records of network activities, incidents, and resolutions using ticketing systems and knowledge repositories. + Monitor and optimize network performance ... and availability to ensure stable and secure operations. + Participate in cybersecurity efforts including incident response and vulnerability mitigation. + Participate in disaster recovery planning and testing to ensure business continuity. + Plan and manage… more
- CompuCom (Des Moines, IA)
- …+ Experience with multi-platform Windows O/S required + Experience using ITSM Ticketing tools (eg, Service Now, Remedy) to manage and track incidents preferred ... + Active Directory and Exchange experience preferred **Wage Range** **:** The hourly rate for this position is between $13.50 - $19.80 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience… more