- ASM Global (San Antonio, TX)
- …excellent customer service by handling difficult customer service or ticketing issues + Answer questions efficiently and courteously concerning pricing, ... to management that impede the flow of parking/traffic or ticketing issues. + Other duties may be assigned. QUALIFICATIONS...diploma or general education degree (GED) required + Etix ticketing system experience a plus + Six months related… more
- City of New York (New York, NY)
- …users of the city's procurement technology platform, called PASSPort. Working via our ticketing system, Service Desk staff aims to provide clear, accurate and timely ... - Communicate with stakeholders using various platforms including email, MOCS ticketing systems, phone and screensharing which at times, may include integrating… more
- BigBear.ai (Columbia, MD)
- …from end-users through various channels (ie phone calls, instant messaging, Jira ticketing system) + Provide clear, friendly and effective communication to assist ... and track incidents and service requests using the Jira ticketing system + Ensure that issues are properly documented,...data, and make informed decisions + Experience with JIRA ticketing process and reporting capabilities or similiar service desk… more
- Insight Global (New York, NY)
- …of employee issues, routing, and escalation paths * Continuously improve the ticketing process to reduce resolution times and improve service quality. * Track, ... ○ Meraki or Unified * Strong understanding of IT asset lifecycle management, ticketing systems, and user access provisioning. * Demonstrated ability to manage IT… more
- Insight Global (Stamford, CT)
- …Strong understanding of Apple enterprise frameworks (MDM, DEP, VPP). * Experience working in a ticketing system * The system they use is Ivanti but any ticketing ... system works Bachelor's degree Bachelor's more
- Leidos (Arlington, VA)
- …(NM) and Element Management (EM) systems with network performance, trouble ticketing , and security subsystems highly desired. + Experience with support systems ... knowledge of networking principles to included TCP/IP a plus. + Experience with a ticketing system such as BMC Remedy. + ITIL v3 Foundation certified + Linux OS… more
- Cardinal Health (Nashville, TN)
- …as well as through the phone intake queue, email, MS Teams, and the IT Ticketing system. + Log, Categorize, and prioritize all incoming support requests in the IT ... ticketing tool. + Provide first-level troubleshooting and resolution for common technical issues including: + Password resets and account access issues + Email and… more
- NTT DATA North America (Irvine, CA)
- …+ 3 years desktop/technical Windows support experience **Preferred Skills:** + ServiceNow ticketing system (or similar ticketing system) + Office 365 support ... + Windows troubleshooting, diagnosing, imaging/deployment and software installation. + Installation/Troubleshooting of Software/Hardware + Proven customer service background + Able to comprehend and follow verbal and written technical instructions and scripts.… more
- TEKsystems (Framingham, MA)
- …configuration Document support interactions, resolutions, and system updates in the ticketing system Collaborate with infrastructure and security teams to escalate ... and group policy management Experience with remote support tools and ticketing systems (eg, ServiceNow, Zendesk) Customer Service & Communication: Excellent… more
- TEKsystems (Frankfort, KY)
- …3 support teams to address escalated technical problems. + Utilize an internal ticketing system to manage and track support requests. + Perform additional duties as ... Troubleshooting + Service desk operations + Windows 10 and 11 support + Ticketing systems + Productivity software support + Desktop engineering + Application and… more