- Alaska Airlines (Kahului, HI)
- …This role is responsible for executing on the strategy for the Customer Service Agent (CSA) workgroup at Alaska Airlines (AS). As a people leader, the Manager Guest ... and establishes priorities of all customer service functions including ticketing , baggage handling, cargo operations (weight and balance), passenger security,… more
- Montage Marketing Group (Rockville, MD)
- …environment, you will oversee IT operations from everyday helpdesk ticketing through systems administration, vendor management, budgeting, and security compliance. ... driving the engagement of IT support teams. * Demonstrated helpdesk escalation and ticketing ownership (levels 1-3). * Experience managing vendors and IT projects. *… more
- MyFlorida (Tallahassee, FL)
- …Families Office of Information Technology Services Help Desk - Command Center Agent Anticipated Vacancy.The Office of Information Technology Services is looking for ... call queues and ticket queues. + Creates and adjusts agent schedules, logs events and exceptions, and prepares regular...customer call documentation and tracking system, such as a ticketing system. + Professional experience working in a call… more
- NANA Regional Corporation (Wright Patterson AFB, OH)
- …opening, assigning, updating and closing tickets on up to 4 separate ticketing systems. + Troubleshoots assigned tickets using Standard Operating Procedures (SOP's). ... Cornerstone-Secret, and Cornerstone-Top Secret. + Acts as the trusted agent for all PKI revocations and issuance. + Acts...PKI revocations and issuance. + Acts as the trusted agent for all SIPRNet token revocation and issuance. +… more
- NTT DATA North America (Charlotte, NC)
- …(scheduled jobs), Apply minor patches/hotfixes under DBA guidance, Validate SQL Agent jobs are running successfully. + Request Fulfillment -Creating new databases ... Server Management Studio (SSMS) and SQL Server including monitor and troubleshoot SQL Agent jobs, check logs for failures, blocking, and deadlocks, run queries for… more
- Chipotle Mexican Grill (Columbus, OH)
- …+ Building customizations for Salesforce Service Cloud Console, optimizing agent workflows, and enhancing their productivity through automation and visualization ... between ServiceCloud and other systems, such as CRM, ERP, or ticketing platforms. This involves utilizing Salesforce APIs, middleware tools, and understanding… more
- CVS Health (Hartford, CT)
- …accounts** (eg, root) and privileged groups into the IAM platform. + Perform ** agent upgrades** on legacy servers running older versions of Centrify. + Maintain ... **IAM transformation projects** or enterprise-scale rollouts. + Experience with ** ticketing systems** (eg, ServiceNow) and change management workflows. + Familiarity… more
- General Dynamics Information Technology (Washington, DC)
- …+ Provide technical and career coaching/mentoring to the team + Use the JIRA ticketing system to capture data and generate reports + Perform agent activities ... when necessary - handle customer calls/web submits + Promote teamwork and skill sharing between other groups and the Help Desk teams + Provide administrative and functional support for personnel activities such as time keeping, performance reviews, counseling,… more
- Sargent & Lundy (Chicago, IL)
- …in alignment with IT policies. + Manage Help Desk phone system, track agent performance, join/shadows calls for advanced support. Process & Continuous Improvement + ... in supporting Windows, macOS, Office 365, Active Directory, and enterprise ticketing systems (eg, ServiceNow, Ivanti Cherwell, Freshworks etc.). Key Competencies +… more
- Shuvel Digital (Millington, TN)
- HR IT Call Center Agent Onsite Millington, TN Clearance Requirement: Active Secret Required Skills: 1. Security+ certification. Required because contractors will ... answer phone calls and emails, initiate tickets using a SharePoint ticketing system, assist callers with troubleshooting, establish new user accounts, monitor… more