- Walmart (Bentonville, AR)
- …north star metrics and long-term success measures for platform performance, agent productivity, and customer experience. Platform Leadership + Lead product direction ... of the contact center platform with enterprise systems such as **CRM, ticketing , and AI/ML services** . + Partner with Infrastructure, Security, and Compliance… more
- Public Consulting Group (Columbus, OH)
- …To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. The agent will ... technician. + Record, track, and document the Incidents and requests in the ticketing tool. Ensure all successful and unsuccessful decisions made, and actions taken,… more
- Leidos (Orlando, FL)
- …issues. The help desk specialist will be responsible for logging all calls in the ticketing system and escalating issues to the next level when needed. + Works to ... Experience with PC Applications- M365 + Experience as a customer service/help desk agent + Experience in call-taking + Experience in working with US government… more
- Intercontinental Exchange (ICE) (Provo, UT)
- Overview **Job Purpose** The Help Desk Agent is responsible for answering all Member and non-Member inquiries received via phone, email, or fax. Help Desk Agents ... to work in all MERS Systems and databases. + Track all inquiries in ticketing database + Maintain production requirements as defined in the client's Service Level… more
- Teleperformance USA (Port Saint Lucie, FL)
- …**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... role requires communication and reporting via emails, messaging applications, work order ticketing systems.** + **Ability to read and follow verbal and written… more
- AAA Mid Atlantic (Wilmington, DE)
- …to propose system changes and ensure workflow alignment for both consumer and travel agent bookings. Support + Acts as a subject matter expert to assist Travel ... in the travel industry, including work with a central reservation and ticketing system. + Certified Travel Associate (CTA) designation required within 2 years… more
- Chipotle Mexican Grill (Columbus, OH)
- …+ Building customizations for Salesforce Service Cloud Console, optimizing agent workflows, and enhancing their productivity through automation and visualization ... between ServiceCloud and other systems, such as CRM, ERP, or ticketing platforms. This involves utilizing Salesforce APIs, middleware tools, and understanding… more
- conEdison (New York, NY)
- …required. + Strong understanding of call routing, IVR, speech recognition, agent assist, analytics, reporting, and omnichannel capabilities, required. + Experienced ... in integrating cloud-based contact center platforms with CRM, ticketing systems, and custom enterprise applications, required. + Experienced in designing RESTful… more
- Leidos (Laurel, MD)
- …PKI import/renewal, perform file transfers, create accounts, perform data transfer agent responsibilities, resolve VPN account issues, provide accesses. + Provide ... of status to agency management and internal customers + Use a ticketing system, document repository, and customer tools and applications. + **Qualifications** :… more
- The Joint Commission (Oak Brook, IL)
- …a focus on web application support preferred: Salesforce or Remedy Help Desk Ticketing System a plus. 1. Strong written skills. Minimum 3 years' experience ... chat technologies like Skype, MS Teams, etc. Experience working with live agent chat a plus. 1. Solid interpersonal skills, working within cross-functional teams,… more
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