- Delta Air Lines, Inc. (Salt Lake City, UT)
- …deliver an elevated experience. As a Language of Destination (LOD) Customer Service Agent , you will be central in demonstrating Delta's commitment to our customers ... critical to our continued success. As a Customer Service Agent , you play a key part in keeping our...scheduled to work a shift between 20 to 40 hours per week. Watch this job preview (https://youtu.be/42AYeGKaVdA) to… more
- Leidos (Lorton, VA)
- …the way we do business. Leidos is seeking an experienced Enterprise Help Desk (EHD) Agent , Tier 1, to join the Mission Support Services (MSS) team. MSS is a shared ... 1 team and Program end users related to the ticketing system. + Supports cross-tierintegration to ensure consistent and...Must be able to work Monday - Friday, 8 hours per day. Additionally, longer shifts or change to… more
- Horizon Air (Redmond, OR)
- …starting salary of $18.32 an hour and is not negotiable at this time. 15 - 30 hours per week** + **Split Shifts include an AM Shift and a later PM shift that ... differential $18.32 + $2.00= $20.32** **Role Summary** The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest… more
- V2X (Reston, VA)
- …of technical functionality to a non-technical audience + Experience using Service Desk ticketing software + Skills & Technology Used + Proficiency in mobile devices ... (no wireless, cellular or satellite connections). + This position will be up to 28 hours a week. The schedule is: + Fridays, Saturdays, and Sundays: 2:30 pm - 9:00… more
- Leidos (Lorton, VA)
- …operations and our customers through customer experience, user experience, agent experience and performance management initiatives and improvements. This position ... across all classifications, + Lead team from a business day/ hours EHD to an operation staffed 24x7x365. + Works...1 team and Program end users related to the ticketing system. + Supervises the EHD Tier 1 team… more
- Alaska Airlines (Kahului, HI)
- …This role is responsible for executing on the strategy for the Customer Service Agent (CSA) workgroup at Alaska Airlines (AS). As a people leader, the Manager Guest ... and establishes priorities of all customer service functions including ticketing , baggage handling, cargo operations (weight and balance), passenger security,… more
- NANA Regional Corporation (Wright Patterson AFB, OH)
- …team of outstanding professionals, apply today! **Responsibilities** + Provides Service Desk support 24 hours a day for 365 days per year and be the single point of ... opening, assigning, updating and closing tickets on up to 4 separate ticketing systems. + Troubleshoots assigned tickets using Standard Operating Procedures (SOP's).… more
- conEdison (New York, NY)
- …required. + Strong understanding of call routing, IVR, speech recognition, agent assist, analytics, reporting, and omnichannel capabilities, required. + Experienced ... in integrating cloud-based contact center platforms with CRM, ticketing systems, and custom enterprise applications, required. + Experienced in designing RESTful… more
- CVS Health (Hartford, CT)
- …accounts** (eg, root) and privileged groups into the IAM platform. + Perform ** agent upgrades** on legacy servers running older versions of Centrify. + Maintain ... **IAM transformation projects** or enterprise-scale rollouts. + Experience with ** ticketing systems** (eg, ServiceNow) and change management workflows. + Familiarity… more
- Sargent & Lundy (Chicago, IL)
- …Schedule and manage help desk coverage to ensure adequate support during business hours and on-call rotations. + Monitor ticket queues, assign priorities, and ensure ... in alignment with IT policies. + Manage Help Desk phone system, track agent performance, join/shadows calls for advanced support. Process & Continuous Improvement +… more