- conEdison (New York, NY)
- …required. + Strong understanding of call routing, IVR, speech recognition, agent assist, analytics, reporting, and omnichannel capabilities, required. + Experienced ... in integrating cloud-based contact center platforms with CRM, ticketing systems, and custom enterprise applications, required. + Experienced in designing RESTful… more
- CVS Health (Hartford, CT)
- …accounts** (eg, root) and privileged groups into the IAM platform. + Perform ** agent upgrades** on legacy servers running older versions of Centrify. + Maintain ... and group administration** , including onboarding and lifecycle management. ** Preferred Qualifications** + Experience with **Privileged Access Management (PAM)**… more
- General Dynamics Information Technology (Washington, DC)
- …+ Provide technical and career coaching/mentoring to the team + Use the JIRA ticketing system to capture data and generate reports + Perform agent activities ... + Education: Bachelor of Arts/Bachelor of Science; degree in IT related field is preferred + Required Experience: 10+ years of prior Help Desk experience with a… more
- Google (Mountain View, CA)
- …web based portal, backend systems built on salesforce, Fiber Management systems, customer agent and ticketing tools, OSS, ERP and billing systems. The wide ... projects in Salesforce. + Experience managing and working with business stakeholders. **It's preferred if you have:** + Experience in GCP or cloud based deployments.… more
- Validity (Tampa, FL)
- … Preferred Experience, Skills, and Education + Experience with Salesforce Service Cloud ticketing system and Salesforce Agent Force + Experience with the use ... of AI to improve support efficiency and effectiveness. + Experience in Email Marketing SaaS a plus. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain… more
- Applied Research Associates, Inc. (San Antonio, TX)
- …growth. If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems ... containment as needed. 5. Maintain accurate and detailed documentation within ticketing systems (eg, Jira, ServiceNow), ensuring traceability and knowledge sharing.… more
- JPMorgan Chase (Houston, TX)
- …with FROSCH, where we offer more than just a job. As a full-time ARC/IAR Agent , you will join our esteemed team of accounting professionals. We are looking for ... the IAR and TRAMS systems to maintain consistency and accuracy in ticketing information. + Reviewing and reconciling the Airline Reporting Corporation (ARC) report… more