- conEdison (New York, NY)
- …required. + Strong understanding of call routing, IVR, speech recognition, agent assist, analytics, reporting, and omnichannel capabilities, required. + Experienced ... in integrating cloud-based contact center platforms with CRM, ticketing systems, and custom enterprise applications, required. + Experienced in designing RESTful… more
- Leidos (Orlando, FL)
- …issues. The help desk specialist will be responsible for logging all calls in the ticketing system and escalating issues to the next level when needed. + Works to ... Experience in handling sensitive data for commercial and/or Government customers ** Preferred Qualifications:** + Hands-on Experience with PC Applications- M365 +… more
- Teleperformance USA (Port Saint Lucie, FL)
- …**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... the Port Saint Lucie site.** + **Minimum of 6 months experience required, 1 year preferred in building maintenance.** + **Flexible to work any 5 days of the week… more
- The Joint Commission (Oak Brook, IL)
- …Minimum 5 years customer service experience, with a focus on web application support preferred : Salesforce or Remedy Help Desk Ticketing System a plus. 1. Strong ... chat technologies like Skype, MS Teams, etc. Experience working with live agent chat a plus. 1. Solid interpersonal skills, working within cross-functional teams,… more
- Steampunk (Mclean, VA)
- …to be in office 4 days per week + Knowledge of Steampunk IT/Azure Systems ** Preferred Skills:** + Associate or bachelor's Degree in a Technical Related Field + Azure ... Active Directory/Intune integration experience + FreshService or similar IT ticketing system + Audio and Video Experience + Experience with the Slack and Microsoft… more
- Validity (Tampa, FL)
- … Preferred Experience, Skills, and Education + Experience with Salesforce Service Cloud ticketing system and Salesforce Agent Force + Experience with the use ... of AI to improve support efficiency and effectiveness. + Experience in Email Marketing SaaS a plus. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain… more
- PagerDuty (Carson City, NV)
- …requirements..Expertise in statistical analysis, data modeling, and visualization techniques.Experience as an agent in an HR support ticketing system, as we use ... laws, regulations, and industry standards related to compensation and HR analytics ** PREFERRED QUALIFICATIONS:** + Experience in a high tech public B2B SaaS… more
- Leidos (Lorton, VA)
- …and/or Nessus for vulnerability management (configuration, policy creation, agent management, reporting). + Solid understanding of vulnerability management ... including the ability to produce clear procedures, diagrams, and reports. ** Preferred Qualifications** + Experience with configuration management tools (eg, Ansible,… more