- US Bank (Minneapolis, MN)
- …we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our ... we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our… more
- NetApp (San Jose, CA)
- …employees located in the North American region as well as occasional remote support for other geographic regions where NetApp does business globally. This includes, ... of NetApp's IT function and is responsible for a wide range technical support tasks. **Job Requirements** + Ensure customer satisfaction + Report to customers and… more
- Rubrik (Boston, MA)
- …enablement content and delivery of enablement to MSP partners. You will also support strategic presales opportunities into existing and net new large global MSPs ... for typical customer and MSP use cases. Presales & Solution Architecture + Support strategic sales and partner opportunities that rely on new or enhanced services:… more
- Leidos (Lorton, VA)
- …your experience helping the Homeland Enterprise Information Technology Secure Services & Support (HEITS) Program contracted mission.In this mission we support ... maintain Tenable platforms (Tenable.sc, Nessus, Nessus Agents, connectors) to support continuous vulnerability scanning. + Develop and maintain scanning policies,… more
- NBC Universal (Universal City, CA)
- …Skills in software Development Lifecycle (SDLC and ITIL) deliverables and processes. + Ticketing / customer support management system (CSM) experience (eg, Jira, ... your business engagement team partners, delivering improved value to the business they support and bringing the right resources together to mitigate issues in the… more
- Robert Half Finance & Accounting (Miami, FL)
- …coaching team members, monitoring ticket queues, and ensuring timely resolution using ticketing systems such as Zendesk, Jira, or similar platforms. The ideal ... Backlog: Number of incoming tickets and outstanding unresolved cases. + Agent Utilization & Productivity: Tickets solved per representative, adherence to schedules,… more
- PagerDuty (Carson City, NV)
- …requirements..Expertise in statistical analysis, data modeling, and visualization techniques.Experience as an agent in an HR support ticketing system, as ... role._ **How we work** Our values (https://careers.pagerduty.com/#values) guide how we support customers, collaborate with colleagues, develop products, and foster a… more