- Google (Mountain View, CA)
- …customer web based portal, backend systems built on salesforce, Fiber Management systems , customer agent and ticketing tools, OSS, ERP and billing ... The projects are related to software developed by the systems and tools teams and overseeing the development of...the development of home routers for Fiber customers. Fiber systems leverage cloud based deployments environments. The suite of… more
- Validity (Tampa, FL)
- …skills. Preferred Experience, Skills, and Education + Experience with Salesforce Service Cloud ticketing system and Salesforce Agent Force + Experience with ... the use of AI to improve support efficiency and effectiveness. + Experience in Email Marketing SaaS a plus. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and… more
- Leidos (Lorton, VA)
- …for the EHD Tier 1 team and Program end users related to the ticketing system . + Supports cross-tierintegration to ensure consistent and repeatable processes. + ... Leidos is seeking an experienced Enterprise Help Desk (EHD) Agent , Tier 1, to join the Mission Support Services...Service Desk/Help Desk environments. + Proven experience working in ticketing systems and ability to analyze and… more
- Guest Services (Biwabik, MN)
- …providing professional, welcoming, and efficient services while assisting guests with ticketing , season pass sales, and other various product sales using ... point-of-sale systems , as well as offering general resort information. Guest...Assists with the daily setup, organization, and presentation of ticketing and sales area to ensure a clean, professional,… more
- Horizon Air (Belgrade, MT)
- …all designed to take you places. **Role Summary** The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions ... Assist guests with travel needs (eg, answering inquiries, baggage, ticketing , checking-in passengers and boarding flights) in a fast-paced...in the Life of a Horizon Air Customer Service Agent press play on the video above. If the… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …incident to the correct IT support group. + Track issues using an ITSM ticketing system . Keep meticulous notes. + Troubleshoot and repair Desktop/Laptop and thin ... environment. **Job Responsibilities** + Provide front line support for IT systems and software, fielding telephone calls, voicemails, emails, and portal requests.… more
- V2X (Reston, VA)
- …of technical functionality to a non-technical audience + Experience using Service Desk ticketing software + Skills & Technology Used + Proficiency in mobile devices ... and operating systems (iPhone and Android) + Proficiency in Smart TV's and streaming devices + Working knowledge of MS Office products + Broad knowledge of IT… more
- Montage Marketing Group (Rockville, MD)
- …contracting environment, you will oversee IT operations from everyday helpdesk ticketing through systems administration, vendor management, budgeting, and ... for a great opportunity to drive organizational strategy and lead hands-on helpdesk/ systems administration efforts? Do you have a strong background in developing and… more
- Leidos (Laurel, MD)
- …communication of status to agency management and internal customers + Use a ticketing system , document repository, and customer tools and applications. + ... support for implementation, troubleshooting and maintenance of Information Technology (IT) systems . Manages IT system infrastructure and any processes related… more
- Leidos (Lorton, VA)
- …training materials, etc.,) for EHD Tier 1 team and Program end users related to the ticketing system . + Supervises the EHD Tier 1 team and provides support to ... environments including deep understanding of SD/HD metrics. + Proven experience working in ticketing systems and ability to analyze and improve SD/HD workflows, … more