- Montage Marketing Group (Rockville, MD)
- …contracting environment, you will oversee IT operations from everyday helpdesk ticketing through systems administration, vendor management, budgeting, and ... for a great opportunity to drive organizational strategy and lead hands-on helpdesk/ systems administration efforts? Do you have a strong background in developing and… more
- Leidos (Laurel, MD)
- …communication of status to agency management and internal customers + Use a ticketing system , document repository, and customer tools and applications. + ... support for implementation, troubleshooting and maintenance of Information Technology (IT) systems . Manages IT system infrastructure and any processes related… more
- AAA Mid Atlantic (Wilmington, DE)
- …working in the travel industry, including work with a central reservation and ticketing system . + Certified Travel Associate (CTA) designation required within 2 ... AAA Club Alliance is hiring a Travel Systems Specialist to join our growing Travel Support...Specialist to join our growing Travel Support team! This System Specialist will be responsible for the testing, enhancement,… more
- MyFlorida (Tallahassee, FL)
- …years using the Florida System . Knowledge of customer call documentation and tracking system , such as a ticketing system . Experience in a Help Desk/Call ... DCF systems and business partners. Accurately documents and assigns all ticketing system incidents and requests as well as validate customer demographic… more
- Ivyhill Technologies LLC (College Park, MD)
- …and office equipment such as Microsoft Office, copiers/scanners, fax machines, phones and ticketing systems + Comply with helpdesk and government agency policies ... new regulatory policies, solution codes, resolution steps, and familiarity with the ticketing /telephony system + Possess and apply a comprehensive knowledge… more
- GE Appliances, a Haier company (Louisville, KY)
- …operations (eg, automated status dashboards, form-fillers, API integrations for ticketing systems ). **Cross-Functional Collaboration (10%):** + Partner with ... developing, training, and monitoring AI solutions such as virtual agents, agent assist tools, knowledge automation, generative AI applications, and digital sales… more
- General Dynamics Information Technology (Norfolk, VA)
- …support throughout area of responsibility + Utilize ServiceNow for change management, ticketing system and asset inventory + Coordinate troubleshooting efforts ... configuration, and/or enhancement of company technical products, programs, and systems . On-site engineering technicians who utilize analytical and critical thinking… more
- conEdison (New York, NY)
- …+ Experienced in integrating cloud-based contact center platforms with CRM, ticketing systems , and custom enterprise applications, required. + Experienced ... including configuring dashboards, alerts, and incident response processes to ensure system reliability, required. + Proven expertise in implementing Google CCaaS and… more
- Leidos (Lorton, VA)
- …Tenable scan results; validate true positives vs false positives and work with system and application owners to drive timely remediation. + Map vulnerabilities and ... document all changes to the security posture of the system and provide those documents to the government for...5-8+ years of hands-on experience administering and securing Linux systems in an enterprise environment. + Active TS/CI government… more
- NBC Universal (Universal City, CA)
- …Skills in software Development Lifecycle (SDLC and ITIL) deliverables and processes. + Ticketing / customer support management system (CSM) experience (eg, Jira, ... tools, governance, and OE frameworks. + Bachelor's degree in Computer Science, Information Systems , Management Information Systems , or similar. + 4+ years of… more