- Leidos (Lorton, VA)
- …training materials, etc.,) for EHD Tier 1 team and Program end users related to the ticketing system . + Supervises the EHD Tier 1 team and provides support to ... environments including deep understanding of SD/HD metrics. + Proven experience working in ticketing systems and ability to analyze and improve SD/HD workflows, … more
- MyFlorida (Tallahassee, FL)
- …assessment. PREFERENCES: + Professional experience utilizing a customer call documentation and tracking system , such as a ticketing system . + Professional ... of Information Technology Services Help Desk - Command Center Agent Anticipated Vacancy.The Office of Information Technology Services is...and the impact or interaction of the current operating system as it pertains to DCF Systems ;… more
- NANA Regional Corporation (Wright Patterson AFB, OH)
- …opening, assigning, updating and closing tickets on up to 4 separate ticketing systems . + Troubleshoots assigned tickets using Standard Operating Procedures ... issues, and contacts in the CFP log. + Performs monitoring (network, system , environmental) of multiple data centers/facilities utilizing a variety of scripts,… more
- Alaska Airlines (Kahului, HI)
- …This role is responsible for executing on the strategy for the Customer Service Agent (CSA) workgroup at Alaska Airlines (AS). As a people leader, the Manager Guest ... and establishes priorities of all customer service functions including ticketing , baggage handling, cargo operations (weight and balance), passenger security,… more
- Applied Research Associates, Inc. (San Antonio, TX)
- …in containment as needed. 5. Maintain accurate and detailed documentation within ticketing systems (eg, Jira, ServiceNow), ensuring traceability and knowledge ... for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and...configurations, encryption, logging, and automation. 3. Manage user and system access for cloud and on-premise environments, including identity,… more
- General Dynamics Information Technology (Albuquerque, NM)
- …None **Job Family:** IT Infrastructure and Operations **Skills:** Computer Systems ,End User Support,Information Technology (IT) Services,Trouble Ticketing ... challenges. The **Defense Threat Reduction Agency (DTRA) Defense Stockpile Management Systems (DSMS)** support is searching for a **User Support Specialist** to… more
- JPMorgan Chase (Houston, TX)
- …accurate financial records. + Correcting exchange tickets in the IAR and TRAMS systems to maintain consistency and accuracy in ticketing information. + Reviewing ... will be responsible for utilizing the TRAMS/IAR sales reporting system for travel agents, facilitating the settlement of sales,...more than just a job. As a full-time ARC/IAR Agent , you will join our esteemed team of accounting… more
- NTT DATA North America (Charlotte, NC)
- …familiarity with backups & restores (full, differential, log). + Knowledge of Ticketing systems (ServiceNow, JIRA, Remedy, etc.). + Strong troubleshooting and ... + Patching - Schedule and monitor patch deployments for VMs/resources, Validate post-patch system health. + Database Monitoring & Health Checks - Monitor SQL server… more
- Shuvel Digital (Millington, TN)
- …; answer phone calls and emails, initiate tickets using a SharePoint ticketing system , assist callers with troubleshooting, establish new user accounts, ... HR IT Call Center Agent Onsite Millington, TN Clearance Requirement: Active Secret...contractors will need Administrator level access for the IT systems to create new accounts, one of the services… more
- conEdison (New York, NY)
- …+ Experienced in integrating cloud-based contact center platforms with CRM, ticketing systems , and custom enterprise applications, required. + Experienced ... including configuring dashboards, alerts, and incident response processes to ensure system reliability, required. + Proven expertise in implementing Google CCaaS and… more