- NBC Universal (Universal City, CA)
- …Skills in software Development Lifecycle (SDLC and ITIL) deliverables and processes. + Ticketing / customer support management system (CSM) experience (eg, Jira, ... tools, governance, and OE frameworks. + Bachelor's degree in Computer Science, Information Systems , Management Information Systems , or similar. + 4+ years of… more
- Leidos (Orlando, FL)
- …issues. The help desk specialist will be responsible for logging all calls in the ticketing system and escalating issues to the next level when needed. + Works ... **Description** The Advanced Battle Management System (ABMS) Program currently has an opening for...Applications- M365 + Experience as a customer service/help desk agent + Experience in call-taking + Experience in working… more
- Steampunk (Mclean, VA)
- …Field + Azure Active Directory/Intune integration experience + FreshService or similar IT ticketing system + Audio and Video Experience + Experience with the ... to install and configure Windows, MacOS, and iOS operating systems on laptops and devices. + Manage user groups...your identity and prevent fraud. Steampunk is a **Change Agent ** in the Federal contracting industry, bringing new thinking… more
- Teleperformance USA (Port Saint Lucie, FL)
- …this role requires communication and reporting via emails, messaging applications, work order ticketing systems .** + **Ability to read and follow verbal and ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...compliance** + **Responsible for maintaining fire & life safety systems compliance** + **Responsible for compliance with company security… more
- Intercontinental Exchange (ICE) (Provo, UT)
- …in all MERS Systems and databases. + Track all inquiries in ticketing database + Maintain production requirements as defined in the client's Service Level ... Overview **Job Purpose** The Help Desk Agent is responsible for answering all Member and...Desk Agents will have working knowledge of all MERS Systems and have an understanding of mortgage/legal related terminology… more
- PagerDuty (Carson City, NV)
- …data modeling, and visualization techniques.Experience as an agent in an HR support ticketing system , as we use Jira for intake of most requests. The base ... not being directly responsible for final decisions + Familiarity with HRIS systems ,reporting tools and/or using AI or automation tools + Strong global knowledge… more
- Chipotle Mexican Grill (Columbus, OH)
- …and visualization tools. (7%) + Developing integrations between ServiceCloud and other systems , such as CRM, ERP, or ticketing platforms. This involves ... Designing and developing robust APIs to integrate ServiceNow with other systems , including cloud services, databases, and third-party applications. This involves… more
- Walmart (Bentonville, AR)
- …enablement. + Ensure seamless integration of the contact center platform with enterprise systems such as **CRM, ticketing , and AI/ML services** . + Partner ... north star metrics and long-term success measures for platform performance, agent productivity, and customer experience. Platform Leadership + Lead product direction… more
- Rubrik (Des Moines, IA)
- …& repositories used by Commercial Legal; (iii) managing Commercial Legal's front door ticketing system and engaging with the internal sales clients; (iv) ... and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments...clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic… more
- Rubrik (Boston, MA)
- …with customers' existing environments (hypervisors, storage, networking, identity, ticketing /ITSM, SIEM, etc.). Service Industrialization & Partner Enablement + ... within data protection, storage, or cloud infrastructure vendors, MSPs, or systems integrators. + Demonstrated experience designing and delivering complex backup,… more