- Red River (Santa Clarita, CA)
- …quickly. + Experience working with ServiceNow or similar enterprise ticketing systems, including adherence to KBAs, Ticket/Queue Management, SLA compliance, ... (AZ-900), CompTIA A+, CompTIA Cloud+, Microsoft 365 Endpoint Administrator Associate (MD-102) **Knowledge, Skills, and Abilities:** + Strong proficiency in… more
- Chenega Corporation (Arlington, VA)
- …details, including symptoms, error messages, and user information, within a ticketing system for tracking purposes. + Effectively use internal knowledge bases ... and troubleshooting steps taken. + Other duties as assigned. **Qualifications** + Associate 's degree. Can be substituted with 2+ years of relevant experience. +… more
- Custom Computer Specialists (Hauppauge, NY)
- …issues, VPN access) + Document incidents, resolutions, and procedures in the ticketing system (eg, ServiceNow, ConnectWise) + Assist with patch management, endpoint ... networking equipment) + A valid driver's license Preferred Qualifications: + Associate 's or Bachelor's degree in Information Technology, Computer Science, or related… more
- TekSynap (Columbus, OH)
- …+ Create, update, and manage trouble tickets in the DLA Service Now ticketing system + Maintain and update the Configuration Management (CM) process, tracking ... + Security+ SSCP + Computing Environment Certifications: + 200-301 Cisco Certified Network Associate (CCNA) AND (one of the following within 6 months of start date):… more
- Arena Technical Resources, LLC (Springfield, VA)
- …as TOGAF - Virtualization compute environment certification, ie VMware Certified Associate for Data Center Virtualization (VCA-DCV) - Familiarity with ticketing ... systems (Service+, ServiceNow, Remedy, etc) Travel Required: Occasional trips to the customer site in St. Louis, MO Telecommuting Options: Onsite only, work tasks require access to customer networks First Name Required Last Name Required Email Address… more
- Lawrence General Hospital (Lawrence, MA)
- …of MS Office 365 suite of products + Familiar with Incident Management ticketing system + You should be versatile, reliable, and highly motivated. + Exceptional ... Care experiences a plus. + Understanding of Avaya Phone Systems a plus + Associate 's degree in computer technology or minimum of 3 years Help Desk experience… more
- Texas State University (San Marcos, TX)
- …qualifications to meet the requirements of the position. + Bachelor's or associate degree in computer science or related field. + Experience installing, ... troubleshooting skills using logical, strategic processes. + Experience with support ticketing systems. + Understanding of IT security best practices and… more
- CACI International (Chantilly, VA)
- …is mandatory. Current DoD 8570 IAT Level II Certification (eg, Security+) required. Associate 's Degree in a related technical field or 3-5 years of equivalent ... maintaining quality and professionalism. Skilled in multitasking and using web-based CRM/ ticketing tools (eg, ServiceNow) to log, track, and resolve incidents and… more
- Omni Hotels (Dallas, TX)
- …eligibility, plan provisions, and policies. + Monitors and manages benefits ticketing system, answering questions timely. + Investigates benefit issues and works ... and identifies process improvements where appropriate. Qualifications + Bachelor's or Associate 's degree in HR or related field preferred, but experience and/or… more
- New York State Civil Service (Old Westbury, NY)
- …and recommend improvements where appropriate. Minimum Qualifications Required Qualifications: Associate 's degree (foreign equivalent or higher) in computer science, ... of business needs and special projects and events.Familiarity with ticketing systems, remote support tools and system documentation practices.Strong interpersonal… more