- CVS Health (Buffalo, NY)
- …reduce costs. **Incident Management** + Log and categorize IT issues using ticketing systems. + Communicate with team members and users during incident resolution. ... in a team environment. **Preferred Qualifications** + Familiarity with IT ticketing systems (eg, ServiceNow). + Basic understanding of ITIL concepts (certification… more
- Vancouver Public Schools (Vancouver, WA)
- …training. Qualifications: + One of the following: Official transcripts verifying an Associate 's degree with an emphasis in technology support, OR two years in ... to multi-task, answer multiple phone lines, work with a ticketing system and work effectively with frequent interruptions. +...person, via phone, and via written methods (email, text, ticketing systems, etc). + Acts as Tier I support… more
- Stony Brook University (Stony Brook, NY)
- …Student Health, Wellness and Prevention Services (SHWPS) and reporting to the Associate Director for Information Technology. The incumbent will serve as a co-lead, ... and address hardware issues and needs. + Establishing standards for ticketing , workflow management, and troubleshooting. + Creating and maintaining accurate… more
- Amentum (Seattle, WA)
- …15 days annually of paid time off, and parental leave. **Minimum Requirements:** + Associate Degree, and at least 5 years of IT help desk support experience + ... server and backup support + Experience using the ServiceNow ticketing system (or similar ticketing system) + Experience with the Microsoft Windows 11 operating… more
- University of Maine System (Portland, ME)
- …remote tools). * Maintain accurate records of technical support activities using ticketing and inventory systems. * Develop and deploy standard desktop software ... and dependent children) * 403(b) retirement plan with employer contribution Qualifications: + Associate 's degree in a related field and three years of experience in… more
- Adecco US, Inc. (Johnson City, TN)
- …records, and ensuring timely resolution of IT incidents through the ServiceNow ticketing system. The technician will also maintain site equipment, manage inventory, ... + Document all incidents, actions taken, and resolutions in the ServiceNow ticketing system. + Ensure timely resolution of user issues and proper communication… more
- Nelnet (Washington, DC)
- …managing and resolving support tickets. **JOB RESPONSIBILITIES:** + Provide phone and ticketing case support for one or more FACTS products/services. + Collaborate ... Satisfaction Score (CSAT) of 90% or above through the ticketing queue. + Participate in team meetings and projects...Range for this role is -$45,000 - $47,000 **EDUCATION:** Associate degree in related field (Bachelor's preferred) or equivalent… more
- Alaka'ina Foundation Family of Companies (Honolulu, HI)
- …incidents and ensure all investigation reports are auto forwarded to the designated ticketing solution, as required, with the most current action visible to higher ... headquarters' incident handling portal/ ticketing solution. + Other duties as assigned, by Supervisor....Desktops Skillport Course + MS 365 Modern Desktop Administrator Associate + Operating System Certifications: Training Certificate based on… more
- University of Michigan (Ann Arbor, MI)
- …+ Submit tickets in Hospital Facilities, Medical School Facilities, and/or HITS ticketing systems; track ticketing requests, and follow-up to ensure completion ... Coordinate and support the annual Research Town Hall in collaboration with the Associate Chair for Research and the Director of Research. + Ensure timely… more
- Quanta Services (Aurora, CO)
- …train new team members. + Service Desk Operations: Monitor and manage the ticketing system to prioritize issues, assign tasks, and improve resolution times. Track ... Knowledge, Skills & Abilities: + Strong knowledge of IT support processes, ticketing systems, and ITIL frameworks. + Proficiency with Windows Operating Systems,… more