- Chenega Corporation (Fort Belvoir, VA)
- …the problem calls received by telephone, email, or generated by the Remedy ticketing system within the AITP timelines. + Resolve customer issues using automated ... system design and development. + Troubleshoot and analyze web, System Center Configuration Manager (SCCM) Windows Services Update Server (WSUS), and a wide range of… more
- M. C. Dean (Chantilly, VA)
- …network standard + Leads projects as an Engineering Lead and/or Project Manager to develop secure, resilient systems + Prepares conceptual designs, schedules, and ... Alignment tool) Tools/Software + Experience in computer networks + Experience with ticketing and monitoring toolset. + Experience in one or more IT/Network platform,… more
- ADP (NY)
- …base. + **Perform Configuration and resolve client issues based on the ticketing system/CRM.** + Provide guidance on design and configuration of complex solutions ... via CRM. + Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering. +… more
- Oracle (West Jordan, UT)
- …Monitoring of DC environments using monitoring tools Monitoring and respond in a ticketing environment that is used and monitored by multiple internal Oracle Cloud ... be able to execute small projects on your own and work with your manager in planning and executing larger local projects. ** ** ** ** **Responsibilities**… more
- Oracle (Olympia, WA)
- …of DC environments using monitoring tools + Monitoring and respond in a ticketing environment that is used and monitored by multiple internal Oracle Cloud service ... to complete small projects on your own and work with your manager in planning and completing larger local projects. **Responsibilities** **Responsibilities:** + Show… more
- Empire State University (NY)
- …platforms. + Familiarity with remote support tools (BeyondTrust, RDP, Configuration Manager , etc.). + Knowledge of enterprise backup solutions. + Scripting or ... programming experience. + Experience with Team Dynamix ticketing system. + Familiarity with ITIL/ITSM frameworks. + Prior experience in a higher education… more
- Public Consulting Group (Jefferson City, MO)
- …configuration across endpoints and servers using Microsoft Endpoint Configuration Manager (MECM) and Intune, maintaining compliance and standardization throughout ... Grafana (optional), M365 Service Health, Message Trace, SIEM (eg, Sentinel), ticketing (ServiceNow/Jira). + Valimail **Education** + Bachelor's in Computer Science,… more
- Cayuse Holdings (Arlington, VA)
- …cases to ensure SOP and work instruction compliance. + Perform Unified Ticketing System (UTS) administrative functions. + Coordinate with stakeholders to Identify ... with matching after one year + Paid Time Off **Reports to: Program Manager ** **Working Conditions** + Professional office environment. + Must be physically and… more
- GoNetspeed (Bangor, ME)
- …ILEC and CLEC operations. This person will directly report to the Technical Support Manager and will interface with the other work groups as needed. Essential Job ... Functions: Basic overall: Clearly documenting ALL calls via our Ticketing System. Communicating complex technical issues to customers in an easy-to-understand… more
- CAE USA INC (Tampa, FL)
- …to ensure high system integrity and security + Effectively use Help Desk ticketing system for incident and problem management, customer interaction and follow-up. + ... Networking services (eg, VNETs, Load Balancers, Front Door, ExpressRoute, Traffic Manager , Content Delivery Network) + Basic knowledge of IT security regulations… more
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