- Rubrik (Morrisville, NC)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... **About The Team** Rubrik's Global Customer Support and Success Organization is a team...required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions… more
- M. C. Dean (District Of Columbia, DC)
- …+ Resolve complex system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and ... and cybersecurity industries. Responsibilities **Position Summary** The Systems Administrator 1 is responsible for the day-to-day management, maintenance, and… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …Level 2 intermediate level troubleshooting. + Review, analyze, and respond to assigned Tier 1 tickets to ensure timely response, turnaround, and resolution ... to defined SLA metrics. + Working with end-users and Tier 2 daily via phone or email and attending...Financial System with Analytic Business Intelligence (ABI) tools and Customer Relation Management (CRM) tools, like Pega. Hence, candidates… more
- Amentum (Annapolis Junction, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem ... with software development team to deploy, test, monitor, and operate customer applications and services + Collaborate with Information System Security Engineer… more
- GovCIO (Hines, IL)
- …dedicated monitoring tools and processes as well as assisting with customer reported connectivity issues. + Maintains operational and security capabilities of ... the VA's network gateways + Supports the VA NOC by providing Tier II network engineering support + Respond to Help Desk escalations via phone call, email, or the… more
- Capgemini (El Paso, TX)
- …terms * Builds and maintains strong relationships with external customers * Processes used: * B2C4. 1 .3 Collect From Tier 3 Customer (Low Risk, Small) * B2C4. ... team and delivers a high quality and cost effective customer service to the client. Performs tasks in line...1 .4 Retained Collection * B2C4. 1 .5 Escalate unpaid amounts * B2C4. 1 .6 Perform… more
- Screencastify (Chicago, IL)
- …we're seeking a strategic and energetic Head of Customer Support to lead our critical Customer Support team ( Tier 1 -2). About this role This is a unique ... leadership role designed to unify customer experience across reactive support and proactive growth. You'll...Screencastify. What you'll do: + Manage and develop the Tier 1 and Tier 2… more
- Hills Bank (Iowa City, IA)
- …pay differential* SCHEDULE: Full-time ; Monday through Friday (8:15am - 5:15pm) and 1 of 3 Saturday mornings (8:15am - 12:15pm). Average of 40 hours/week. LOCATION: ... to credit cards and consumer loans (RB2). The top tier of a Retail Banker is working with different...retail banking functions. An individual in the Retail Banker 1 role will focus on mastering and applying skills… more
- CACI International (Columbia, MD)
- Software Engineer 1 (TS/SCI w/Poly) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee ... used extensively to standardize/simplify configuration logic control, data access, security, Web- tier , etc. Candidates will: o Analyze user requirements to derive… more
- ProSphere Tek (Bossier City, LA)
- …Customer Service Technician. Persons in this position will be required to be the Tier 1 first respondent to end-user requests for assistance in the operation ... the use of existing manuals and non-scripted or automated system responses in clearing Tier 1 trouble tickets. The candidate must be able to effectively interact… more
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