- TekSynap (Albuquerque, NM)
- …tickets - Familiarity with Remedy ticketing system is preferred + Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets ... and if needed escalation + Maintains required documentation of Tier 1 processes and SOPs + Deployment,...DoD 8570 IAT I certification required + Active HDI Desktop Support Technician or ability to obtain… more
- Center For Health Information And Analysis (Boston, MA)
- …analytics products. The Deskside Support Engineer, reporting to the Manager of Desktop Support , will be a mission critical resource on the CHIA team. ... our healthcare system. By joining CHIA as the Deskside Support Engineer, you'll become emersed into one of the...other hardware problems for end users. Analyze and resolve tier 1 and 2 issues, escalating any… more
- Beth Israel Lahey Health (Charlestown, MA)
- …and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2 and 3 in-person support position is responsible for all ... is critical. **Job Description:** **Essential responsibilities including but not limited to:** 1 . Responsible for Level 2 support providing intermediate to… more
- NANA Regional Corporation (Herndon, VA)
- …level position. The position will provide the timely delivery of high-quality Level 1 services & support to all internal and external clients. ... **Responsibilities** + Provide laptop and desktop PC support for on- and off-site...more complex problem reports or service requests to next tier of support as appropriate. + Complete… more
- Chenega Corporation (Fort Belvoir, VA)
- …or laptops that have authorized access to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the restoration is beyond the ... Junior Helpdesk Support Services Specialist Ft. Belvoir, VA Join our...Desktop Administrator Associate Certification required. + Secret clearance Tier 5 investigation required. Join our Talent Network Chenega… more
- Unilever (El Segundo, CA)
- …this role include, but not limited to:** **Technical Support & Troubleshooting** + Provide Tier 1 and Tier 2 technical support for hardware, ... IV for extraordinary hydration. **About the role:** The IT Support Technician II serves as the primary point of...software, and network issues + Diagnose and resolve desktop , laptop, mobile device, and peripheral equipment problems +… more
- General Dynamics Information Technology (Vienna, VA)
- …for procure replacement. + Provide Tier 1 and Tier 2 support to include access administration, desktop support , problem resolution to IT systems ... Family:** IT Infrastructure and Operations **Skills:** Microsoft Office,Microsoft Windows,Technical Support **Experience:** 5 + years of related experience **US… more
- ASM Research, An Accenture Federal Services Company (Portland, OR)
- …locations. **Minimum Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a working knowledge and progressive ... **General Summary** Provides on-site Tier 2 technical end user support ...track via asset management applications. + Troubleshoot and repair Desktop /Laptop and thin client, printer, and mobile device hardware.… more
- Auburn University (Auburn, AL)
- … to the University community to resolve moderately complex first- and second- tier desktop software, application, and communication issues in an efficient ... resolution, seamless system/data access, and optimal system performance. This position provides support for desktop and mobile computing technology during our… more
- COMSO, Inc (San Antonio, TX)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier 2 and Tier ... solutions for workforce development, and exceptional operations and production support . We were founded in 1988, and remain a...of configuration and operation of IT systems + Provide Tier 1 (Help Desk) problem identification, diagnosis… more