- State of Massachusetts (Boston, MA)
- …needs of the Agency. *_Preferred Knowledge, Skills, and Abilities:_* * A minimum of 1 year of IT/ helpdesk support experience is preferred * General knowledge of ... units. Specifically, this position is responsible for providing the first- tier end user support for the Salesforce-based eLIPSE and...The primary work location for this role will be* 1 Federal St, Boston, 02110.*The work schedule for this… more
- Pillar Care Continuum (East Hanover, NJ)
- …permissions. + Respond to helpdesk tickets via phone and ticketing system, providing tier 1 and tier 2 technical support. + Diagnose and troubleshoot ... of people with various disabilities. The agency serves over 1 ,650 families each year and employs 700 full- and...or relevant technical courses (A+, Network+, Security+ preferred). + 1 year of experience in IT technical support. Technical… more
- Robert Half Technology (Munster, IN)
- …user support calls daily, ensuring timely and effective assistance. * Diagnose and troubleshoot Tier 1 technical issues, escalating complex matters to Tier 2 ... insights into common user challenges. Requirements * Minimum of 1 -2 years of experience in IT Helpdesk ...of 1 -2 years of experience in IT Helpdesk or technical support roles. * Proficiency in Active… more
- ManTech (Nellis Air Force Base, NV)
- …reported issues, including creating network user accounts and configuring email. + Helpdesk Support: Field user calls, determine the level of support required, and ... escalate/distribute calls to appropriate tiers (eg, Tier 2, Tier 3). + Troubleshooting: Provide...of hardware and software. **Basic Qualifications:** + Minimum of 1 year direct/related experience + High School Diploma +… more
- CBRE (Philadelphia, PA)
- …facility management solutions. We self-perform core services while collaborating with top- tier soft service providers to offer customized facility and project ... CMMS, ensuring accurate job status and data integrity. *Monitor Helpdesk activity, log service requests, and coordinate timely resolution...request via email at ###@cbre.com or via telephone at + 1 866 225 3099 (US) and + 1 … more
- General Dynamics Information Technology (Offutt AFB, NE)
- …email, and ITSM + Applying troubleshooting, issue isolation & diagnostic techniques beyond Tier 1 scope to identify technical problems, investigate causes, and ... Required:** None **Job Family:** Technical Support Services **Skills:** Technical Helpdesk ,Technical Issues,Troubleshooting **Experience:** 7 + years of related experience… more
- Insight Global (Pittsfield, MA)
- …companies with a combined staff of 83, focusing primarily on a Tier 1 group of entry-level techs and helpdesk /switchboard employees (50+ team members). Key ... Responsibilities: Lead and supervise operational teams across multiple locations, with a strong focus on help desk, security/infra, and security operations center functions Analyze internal operations and identify areas for process enhancement Monitor… more
- Vitality Works Inc (Albuquerque, NM)
- …that these products are affordable and effective. Position Summary: As an IT Helpdesk Administrator, you will provide initial support to end users via e-mail, phone ... all issues within their scope and skillset before elevating to Tier 2 or the Systems/Network Administrator Position Responsibilities: Microsoft 365 Administration:… more
- Insight Global (New York, NY)
- …earned numerous accolades, including recognition in the Best Law Firms rankings with multiple Tier 1 national practice areas and the 2025 Excellence in Client ... Microsoft 365 productivity consulting program. This role will be hybrid remote and onsite 1 -2 days onsite in NYC, DC or Chicago. You will guide teams end‑to‑end… more
- UIC Government Services and the Bowhead Family of Companies (Barrow, AK)
- …with PCs, smart devices, telephony, and network solutions. + Act as an escalation point to Tier 1 and 2 groups regarding any application - or hardware - related ... Four or more (4+) years' experience in a technical support or helpdesk role. **Certificates, Licenses, Registration Requirements:** + Prefer A+,Network+ or Security+… more