- NuAxis Innovations (Washington, DC)
- ** Tier 1 - IT Service Desk Representative** Location **Washington, DC** \# of openings **10** Salary Range (Min-Max) **00** **We are a federal IT company on ... so join our team NOW! We are currently seeking a talented and motivated ** Tier 1 - IT Service Desk Representative** for a Full-Time position. **Overview:**… more
- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service -desk-analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... team member direction and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience. Current ITIL Foundation… more
- Insight Global (Seattle, WA)
- Job Description Under general direction of the Manager-IT Service Desk, this position ensures proper computer hardware and software operations exist for maximum ... requests through the tracking system via email, phone, chat, service ticket for assistance on desktop and computer related...desktop software for new users. . Ensures quality customer service to client users; ensures proper and accurate feedback… more
- Eligo Energy, LLC (Chicago, IL)
- …fees according to company guidelines + Act as a subject matter expert for the Tier 1 Customer Service Team + Provide courteous, prompt, and accurate ... Eligo Energy is seeking a Customer Service Representative who wants to provide excellent customer...electronic communication. + Take escalated calls that filter through Tier 1 agents + Promotes a positive… more
- Trinity Health (Livonia, MI)
- …of new, complex or unique work, which may eventually be put into production and become Tier 0 or 1 (eg, Service Partners), integrations into Trinity Health ... leadership to Specialty Services and customers that receive both Tier 1 and Tier 2...skills sufficient to oversee the development of status information, Tier 2, complex and specialty service materials… more
- Red River (Chantilly, VA)
- … 1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is primarily responsible for working on a ... team at the Service Desk. This position will handle technical support requests...Accept customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes. + Follow trouble… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
- Children's Mercy Kansas City (Kansas City, MO)
- …team and provides guidance on monitoring processes. + Performs daily tasks to maintain the Tier 1 Service Desk and Customer self- service knowledge bases. ... of children beyond the walls of our hospital. Overview Service Operations Senior Analyst is a subject matter expert...Senior Analyst is a subject matter expert on all Tier 1 support processes. Serves as an… more
- Aveanna Healthcare (Atlanta, GA)
- …team for internal employees. This position will also be responsible for managing the outsourced tier 1 Service Desk team and processes. It demands strong ... and support related to computer systems, hardware, and software. Manage the tier 1 outsourced Service Desk process, providing metrics, training, and… more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- ** Tier 1 Helpdesk Lead and Analyst** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Lebanon **Position ID:** ... growing and dynamic program to lead a client-facing Momentum Tier 1 Help Desk as well as...members to assist end-users. * Generate and deliver monthly Service Level Agreement Reports to the client. * Report… more
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