- Kaleida Health (Buffalo, NY)
- …**The Human Resources Service Center (HRSC) is an important centralized resource providing Tier 1 customer service support to our employees and leaders ... Service Center Specialist (HRSC Specialist)) will be responsible for delivering exceptional Tier 1 customer service across a wide breadth of HR functional… more
- Insight Global (Mayfield Heights, OH)
- …altogether. This person will be responsible for coaching, developing, and general oversight of the Tier 1 Service Desk. The team will be receiving tickets ... Job Description Insight Global is looking for a Service Desk Manager to work for one of...is going to be managing a global team of Tier 1 support. They will be responsible… more
- TEKsystems (Orlando, FL)
- …support internal employees across the US and Japan. This role is part of the Tier 1 Service Desk team and focuses heavily on first call resolution, customer ... IT Service Desk Technician (Fluent Japanese) - Overnight Shift...the ServiceNow ticketing system. + Escalate complex issues to Tier 2 and Escalation Teams as needed. + Collaborate… more
- Parsons Corporation (Colorado Springs, CO)
- …Information (SCI) and Special Access Program (SAP) activities. **Required Skills:** + Provides Tier 1 Service Desk problem identification, diagnosis and ... need your help. Our Team is looking for a ** Service Desk Technician** . In this role you will...resolution of problems. Provides support for escalation to Tier 2 and 3 and communication of status to… more
- Red River (Chantilly, VA)
- …affect others; you seek to make those around you successful. We are looking for a Tier 1 Technician with an active Secret clearance to join our growing team! The ... Tier 1 Technician is primarily responsible for... Tier 1 Technician is primarily responsible for working on a...management practices. + Act as a mentor to Level 1 Customer Service Representatives. + Responsibilities aligned… more
- Kaleida Health (Buffalo, NY)
- …**The Human Resources Service Center (HRSC) is an important centralized resource providing Tier 1 customer service support to our employees and leaders ... The Senior HRSC Specialist will ensure exceptional service delivery of Tier 0 and Tier 1 customer service within a complex organizational structure.… more
- BAE Systems (Jacksonville, FL)
- …desktops, laptops, and high-performance computing services. You'll also provide Tier 1 support for remote access and service capabilities, including basic ... enable our customers to achieve their missions. As a ** Tier 1 Initial Support Analyst** , you'll...Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, NIST… more
- BEAT LLC (San Antonio, TX)
- … Tier 2 Systems Administrators provide the front line of advanced technical support; bridging Tier 1 service desk operations with Tier 3 enterprise ... Fundamentals or Microsoft Certified: Azure Fundamentals Position Description: The Tier 2 Systems Administrator provides enterprise-level operations and sustainment… more
- Beth Israel Lahey Health (Charlestown, MA)
- …its affiliates. Using the Information Technology Service Management suite provided, this Tier 1 support position is responsible for all aspects of customer ... just taking a job, you're making a difference in people's lives.** The Service Desk Analyst is responsible for delivering world-class support services across all… more
- Mastercard (O'Fallon, MO)
- … Tier 2 and Tier 3 payroll inquiries, including escalations from HR, Tier 1 service centers, and regional payroll leads. * Develop and maintain ... internal departments to resolve issues efficiently. * Help train Tier 1 teams to improve first-line payroll...vendors to mitigate compliance risks. 4. Vendor Management & Service Delivery * Partner with vendors and internal teams… more