- Robert Half Technology (Memphis, TN)
- …Azure cloud services. Key Responsibilities + Provide end‑to‑end IT support, resolving issues ranging from Tier 1 service desk requests to Tier 3 ... Systems Administrator capable of supporting a wide range of IT infrastructure needs-from Tier 1 troubleshooting to Tier 3 escalations. This role is fully… more
- ASM Research, An Accenture Federal Services Company (Dover, DE)
- …and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other ... requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on ... problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- Waystar (Louisville, KY)
- …and steps taken. + Identify patterns in recurring issues and recommend improvements to Tier 1 workflows or documentation. Service Management & Communication ... POSITION** The Advanced IT Support Engineer is a senior-level Tier 1 technician who serves as a...end-user support requests, mentoring junior technicians, and ensuring high-quality service delivery. While not directly responsible for Tier… more
- MyFlorida (Tallahassee, FL)
- …but not limited to: Fielding incoming calls and/or emails from end users, troubleshoot Tier 1 and 2 service requests regarding troubleshooting software and ... SPECIALIST II - 42005639 (FOR INTERNAL AGENCY EMPLOYEES ONLY) 1 Pay Plan: Career Service Position Number:...AGENCY EMPLOYEES ONLY) 1 Pay Plan: Career Service Position Number: 42005639 Salary: $40,000.22 - $45,000.02 Posting… more
- Palo Alto Networks (Santa Clara, CA)
- …The ideal candidate has direct experience building a network and security business with a Tier 1 Service Provider(s) and a leading SD-WAN/SASE provider, and ... strategies for our Network Security offerings for our Managed Service Providers (MSP), Managed Security Service Providers...Architects who identify, architect, and create offerings for our tier 1 & 2 and GSI Partners.… more
- LSI Staffing (Lawrence, KS)
- …* Manage, coach, and prioritize the work of an IT Support Specialist, ensuring high-quality Tier 1 service and professional growth. * Oversee and deliver ... Tier 1 -2 support, quickly resolving hardware, software, and network issues...* Own all end-user and shared hardware (telephony, conferencing, 1 : 1 devices, servers). * Lead major IT… more
- Leidos (Washington, DC)
- …candidates are expected to have experience managing at least some of the below services: + Tier 1 Service Desk + Tier 2 Desk Side and VIP Support + ... will assist with process enhancement practices aimed at improving overall service delivery for the federal customer. **Required Qualifications:** + Bachelor's degree… more
- Parsons Corporation (Colorado Springs, CO)
- …(SAP) activities. **"What You'll Be Doing"** + Provides Subject Matter Expert (SME) support to Tier 1 ( Service Desk) and Tier 2 (Escalation) problem ... systems, Group Policy configuration, WSUS, Bitlocker, SQL Server, Internet Information Service (IIS), Windows Server 2019/2022, and Windows 10/11 + Works with… more
- TEKsystems (Needham, MA)
- …3 onsite colleagues in Needham, 5 onsite colleagues in Vancouver, BC, and an outsourced Tier 1 remote service desk. The team supports laptops, mobile ... This individual will work onsite 100% as the primary Tier 1 Technician for the Needham office....conference room A/V systems, and print/copy management. The IT Service Desk Technician will be responsible for executing operational… more