- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- **What is the position?** The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and ... to complaints for our customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your… more
- GovCIO (Washington, DC)
- …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly...and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience.… more
- Aveanna Healthcare (Atlanta, GA)
- …team for internal employees. This position will also be responsible for managing the outsourced tier 1 Service Desk team and processes. It demands ... to computer systems, hardware, and software. Manage the tier 1 outsourced Service Desk process, providing metrics, training, and documentation. Manage… more
- TEKsystems (San Francisco, CA)
- …CompTIA A+, Google IT Support Certificate, or equivalent work experience in Help Desk / Service Desk /Technical Support role. 2+ years experience supporting an ... Our Foundation staff are based domestically and internationally, requiring world-class customer service . As a knowledge worker role, this position will play a… more
- KeenLogic (Washington, DC)
- …program execution, including budget, schedule, risk management, governance, and reporting. + Oversee 24x7 Tier 1 Service Desk operations, coordinating ... Tier 1 coverage, oversee advanced Tier 2/3 support, and drive continuous service ...years leading enterprise IT operations with multi- tier ( Tier 1 /2/3) support and ITIL-aligned service… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …Other supporting duties as directed. **Minimum Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a ... **General Summary** Provides remote Tier 1 technical end user support...a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate… more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- ** Tier 1 Helpdesk Lead and Analyst** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Lebanon **Position ID:** ... growing and dynamic program to lead a client-facing Momentum Tier 1 Help Desk as...to management team. * Ensure smooth coordination of help desk tickets in line with our Service … more
- ProSphere Tek (North Chicago, IL)
- …in North Chicago, IL. This position provides Tier 1 and Tier 2 Service Desk and End-User Service for approximately 3,700 users of Windows ... Infrastructure Library (ITIL) for Incident Management, Request Fulfillment, Access Management, Service Desk function and IT Operations Management. The incumbent… more
- Parsons Corporation (Colorado Springs, CO)
- …Program (SAP) activities. **"What You'll Be Doing"** + Provides Subject Matter Expert (SME) support to Tier 1 ( Service Desk ) and Tier 2 (Escalation) ... systems, Group Policy configuration, WSUS, Bitlocker, SQL Server, Internet Information Service (IIS), Windows Server 2019/2022, and Windows 10/11 + Works with… more
- SAIC (Washington, DC)
- …and objectives while delivering mission excellence on programs of national importance. SAIC is seeking Tier 1 and 2 Help Desk Support Specialists to join the ... decision expected by fall 2025.** The Tier 1 and Tier 2 Help Desk...user + Log and track support tickets in the service desk system, ensuring accurate documentation of… more