- Robert Half Technology (Nashville, TN)
- …end-user satisfaction. + Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in ... meet the organization's evolving needs. Requirements Qualifications: + Extensive experience in a Tier 3 helpdesk or advanced technical support role is essential.… more
- Leidos (Baltimore, MD)
- …Executive Support team to address executive user issues and requests as necessary. + Coach Tier 1 agents on how to recognize and categorize issues based on what ... position, you are expected to pose exceptional communication skills, technical , and analytical skills. This challenging position requires an...users in the future. + Continuously provide feedback on Tier 1 / Tier 2 knowledge… more
- Insight Global (New York, NY)
- …role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1 , a virtual Tier 2 Application Support team and now onsite Tier ... spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365,...intellectual property, fund formation, public markets, employment, life sciences (# 1 law firm for tech and life sciences IPOs),… more
- Aerotek (Dallas, TX)
- …Lead Channel Support activities as defined and required in applicable geography. + Mentor Tier 1 employees to strengthen technical competencies across the ... cases and issues to ensure timely and satisfactory resolution. + Escalate critical customer technical cases that need next level of Tier involvement as per… more
- Koniag Government Services (San Antonio, TX)
- …operating procedures, and technical specifications. + Works independently, providing mentorship to Tier 1 and Tier 2 personnel and collaborating with ... complex system issues, serving as the escalation point for Tier 1 and Tier 2...degree in Computer Science, Information Technology, or a related technical field. Master's degree preferred. + Advanced certifications (eg,… more
- Trace Systems Inc (Shaw AFB, SC)
- …all technical support and O&M activities for VTC and multimedia systems; + Provide Tier 1 and 2 technical support for VTC and multimedia system issues; ... conference room with set-up VTC and operations; and provide training and technical assistance in troubleshooting equipment and connections as required; + Provide… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …discipline Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, ... of escalation across all tiers. Position Description: Supervises the Tier 2 support team, providing technical guidance...Troubleshooting complex hardware, software, and network issues escalated from Tier 1 . Managing ticket queues .… more
- Robert Half Technology (Nashville, TN)
- …to hardware, software, and network systems, serving as an escalation point for Tier 1 support. + Ticket Resolution: Handle escalated support tickets, ensuring ... seamless handover of escalated tickets. Requirements Qualifications: + Prior experience in a Tier 2 helpdesk or technical support role is essential. + Strong… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services ... system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting. + Implements routine changes on production systems… more
- Leidos (Norfolk, VA)
- …through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and ... with team mates to resolve issues. Escalates to next tier technical support as necessary. + Supports...or more experience supporting NNPI and/or SIPR in a Tier 1 role. + Ability to attain… more